Customer Relations Agent

What will you be doing 

Your mission is to provide exceptional support to our merchants ensuring they receive timely insightful and impactful solutions. You will be more than just a service agentyou will be a proactive problem solver identifying trends escalating key insights and helping drive improvements across our operations.

You will also be part of a highperformance culture where coaching and knowledgesharing are key as we look to raise the bar for our entire team. 

• Provide outstanding multichannel support (phone email chat) to merchants.
• Proactively identify issues and trends affecting customers and work with internal teams to drive resolutions.
• Offer financial and technical guidance supporting merchants with transaction queries account management and troubleshooting.
• Assist in the management of credit control escalations ensuring customers are guided smoothly through any financial issues.
• Support the Loyalty team by gathering insights that help us enhance customer retention and engagement strategies.
• Maintain accurate records and reporting highlighting key customer pain points for process improvement.

Qualifications :

What are we looking for 

• Previous experience in a customer service credit control or financial services role.
• Ability to thrive in a highvolume customer support or technical support role.
• Strong Excel & data analysis skills (bonus if familiar with CRM or financial tools).
• Experience handling billing payments or financial account inquiries is a plus.

If you recognise yourself in the following wed love to hear from you:

• CustomerFocused You thrive on helping customers and delivering beyond expectations.
• Analytical & DetailOriented You dont just solve problems you look for patterns and solutions that improve processes longterm.
• Proactive & Curious You seek opportunities to learn grow and take ownership.
• Technically Astute Comfortable navigating systems troubleshooting and providing clear guidance.
• Strong Communicator Ability to explain complex topics in simple customerfriendly language.
• GrowthOriented Interested in developing a career in Credit Control or Loyalty.

Additional Information :

What can we offer you 

• 25days of Annual Leave Bank Holidays 

• Clearly defined career progression ladder and growth opportunities within the business 

• Thorough onboarding and training 

• Physical and mental health support through our partnership with GymPass 11 therapy sessions meditation sessions and access to digital fitness and nutrition apps 

• Extended and improved maternity and paternity leave choices 

• Private Medical and Life Insurance

At Teya we prioritise a growth mindset and the desire to learn over experience. We put our people first offering opportunities and challenges that foster personal growth. We value diversity and are always looking for individuals with varied backgrounds and experiences to join our highperforming teams.

Join Teya and help us build a future where customer satisfaction and business success go hand in hand! Apply today to make a difference.

Remote Work :

No

Employment Type :

Fulltime