Technical Project Analyst (Operational Excellence and Developer Experience)

Join our Center of Excellence (COE) team in Commercial and Money Movement Solutions dedicated to ensuring the highest standards of operational excellence cybersecurity and developer experience for CMS applications. Our team ensures we achieve 100% compliance with Visas cybersecurity policies maintains a robust and resilient infrastructure and enhances developer experience and productivity through efficiency improvements. We are looking for a highly motivated team member to contribute to our mission by leveraging their expertise in operational excellence and developer experience. This role involves working collaboratively with crossfunctional teams to support governance oversee projects communicate insights and maintain operational excellence all while continuously seeking to improve our processes and product offerings.

Essential Functions

• Ensure all Applications recorded within the Ask Now Configuration Management Database (CMDB) are accurate for Commercial Money Movement applications. Create a new Ask Now CMS Dashboard to support a centralised reporting view for COE with real time data that will support effective monitoring identifying and addressing any discrepancies or issues in a timely manner.

• Deliver on SRU uplift FY commitments.

• Deliver on FY Operations Excellence commitments for ATO VGAR SIA BIA ACM Data Privacy Attestations Offline Backup Recovery etc.

• Provide visibility and full awareness of Operational Excellence items via metrics dashboards and weekly/monthly reports with highest data quality and accuracy.

• Drive the developer experience initiative for key areas such as container improvements etc.

• Data Visualization: Create and manage insightful and visually appealing dashboards and reports using Tableau PowerBI and other data visualization tools.

• Governance Support: Ensure accurate Application Service data is recorded including criticality accessibility and data privacy governance. Provide guidance and support to application owners..

• Collaboration: Work closely with crossfunctional teams including developers product managers and senior management to understand data needs and deliver meaningful conclusions. Coordinate and facilitate meetings documentation and followups.

• Communication: Present findings and recommendations to senior management translating complex data into clear and actionable insights.

• Metrics and Reports: Monitor OKR progress develop and maintain detailed reports and metrics and provide management updates.

• Continuous Improvement: Stay updated with the latest industry trends and best practices to continuously improve data analysis reporting processes and product offerings.

• Collaborate with our Production Support (PRE) partners for CMS Applications to ensure production support readiness for new applications and continuous improvement for existing ones.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications:
2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience

Preferred Qualifications:
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
Experience: 5 years of relevant work experience in operations management product management project management or a related role with a proven track record of using technical knowledge and expertise.
Bachelors Degree in Computer Science or a related field.
Technical Skills: Knowledge or experience in containers development lifecycle operations management including high availability SIA ITDR etc.
Proven ability to manage complex programs and initiatives.
Strong analytical and problemsolving skills.
Ability to work collaboratively with crossfunctional teams.
Excellent organizational and tracking skills. Ability to manage multiple priorities in a fastpaced environment.
Detailoriented with a strong focus on accuracy.
Experience with risk management incident management and business continuity planning.
Knowledge of ServiceNow and ITIL practices is a plus.
Familiarity with Generative AI technologies is a plus.
Process Improvement: Identify areas for improvement and suggest solutions to enhance existing processes.
Communication: Excellent communication skills with the ability to convey complex data insights to team members stakeholders (technical and nontechnical) and other departments.
ProblemSolving: Strong analytical and problemsolving skills.
Leadership: Demonstrated ability to lead crossfunctional teams and manage multiple priorities.
Experience or knowledge in DORA SPACE Flow and other developer productivity metrics is a plus.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105800.00 to 149550.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime