Patient Observation Technician

Union: Non Union
Site: Toronto Western Hospital
Department: Telemonitoring
Reports To: Manager
Hours: 12 Hour Shifts Days Nights and Weekends
Status: General Pool all statuses

*** Please note that this role is posted on behalf of H.A.L.O. Telemonitoring Inc. and is not a direct role with the University Health Network***

The UHN Halo Telemonitor Program is dedicated to remotely monitoring and ensuring the safety of patients. As a member of the Telemonitoring team the Patient Observation Technician provides continuous observation & monitoring to patients who are identified as a safety risk.

The principal responsibilities include: provides continuous remote observation to an identified group of patients; sets up software & equipment for remote observation; receives report and documents relevant patient activity as necessary; redirects the patient via audio device as necessary; works with & seeks assistance from interdisciplinary team as required; identifies & reports all safety concerns; and performs crossfunctional and/or other duties consistent with job classification as assigned or requested.

As a member of the team you will play a vital role in providing support and assistance to patients through remote communication channels. This position requires excellent communication skills problemsolving abilities and the ability to thrive in a highpressure environment. Joining our Telemonitoring team offers opportunities for growth and advancement within the program.

Duties:

• Monitor patients remotely from our central command centre using advanced telemonitoring technology to ensure their safety and wellbeing.
• Communicate with patients through remote channels offering reassurance support and assistance as required.
• Maintain accurate and detailed documentation of patient observations and interactions.
• Utilize Microsoft Office applications and other technology platforms efficiently.
• Demonstrate proficiency in written and verbal communication skills with a strong command of the English language.
• Prioritize tasks effectively managing multiple responsibilities simultaneously.
• Apply strong problemsolving skills to address patient needs and concerns promptly.
• Effectively manage conflicts and navigate challenging situations that may arise during remote patient monitoring.
• Exhibit keen observation skills and meticulous attention to detail in identifying changes in patient behavior or condition.
• Provide empathy understanding and effective communication to patients in a remote setting.
• Collaborate closely with the healthcare team escalating critical situations for prompt response and resolution.
• Demonstrate flexibility in working different shifts including days nights weekends and holidays based on the organizations needs.

Qualifications :

Education

• High school diploma is required.
• Possession of a medical certificate or any relevant medical education is a plus though not mandatory.

Work Experience

• Previous experience in customer service frontfacing roles or administrative positions is highly desirable.
• Exposure to fastpaced environments with highpressure situations would be advantageous.
• Prior healthcare experience is a plus but not mandatory.

Hard Skills

• Proficiency in utilizing Microsoft Office applications effectively.
• Strong technological aptitude with the ability to adapt to different software platforms.
• Excellent written and verbal communication skills.
• Proficient in the English language both in reading and writing.

Soft Skills

• Exceptional problemsolving abilities.
• Skilled in conflict management.
• Previous experience in customer service frontfacing roles or administrative positions is highly desirable.
• Ability to multitask efficiently and prioritize responsibilities effectively.
• Excellent communication skills displaying empathy and compassion.
• Strong observation skills and meticulous attention to detail.
• Capable of providing reassurance and support remotely.

Additional Information :

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts onsite gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Fulltime