Administrative Staff Analyst

This position is located at 787 Atlantic Avenue Brooklyn NY 11238

The Brooklyn Client Services team within the Leased Housing Department is looking for an Administrative Staff Analyst. Reporting to the Director the Administrative Staff Analyst will assist with various unit projects and initiatives. This position plays a key role in offering administrative support across several areas particularly in procedure development workflow optimization case management and report creation. Key responsibilities include but are not limited to the following:

Track projects to ensure they meet deadlines and quality standards.
Develop training programs and materials for employee development.
Monitor and assess the implementation of new strategies.
Propose and assist in executing workflow optimization to enhance productivity.
Assist in creating SOPs to ensure operational consistency.
Analyze operational trends recommend improvements and report findings Collect maintenance data and performance metrics from the Data Warehouse.
Query Siebel for caserelated information.
Ensure timely followup and resolution of outstanding cases.
Maintain accurate records and update stakeholders on case progress.
Generate production tracking reports.
Prepare routine and ad hoc reports for applications and rentals.
Handle inquiries related to Brooklyn Client Services Units.
Track system issues and monitor status of fixes and enhancements.
Perform additional duties as assigned.

Note: Due to the existence of a civil service list candidates must have permanent civil service status in the title of Administrative Staff Analyst to be considered.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55a Program. For detailed information regarding the 55a Program please click on the link below:



Additional Information:
TRANSFERS INTO NYCHA OF THOSE PERMANENT IN TITLE ARE NOT PERMITTED IN THE FACE OF AN ACTIVE AND VIABLE NYCHA PROMOTION LIST OR PREFERRED LIST FOR THE SAME TITLE.
employees applying for transfer promotional title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
residents are encouraged to apply.

Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

ADMINISTRATIVE STAFF ANALYST ( 1002A

Qualifications :

1. A masters degree from an accredited college in economics finance accounting business or public administration human resources management management science operations research organizational behavior industrial psychology statistics personnel administration labor relations psychology sociology human resources development political science urban studies or a closely related field and two years of satisfactory fulltime professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration accounting economic or financial administration or fiscal or economic research; in management or methods analysis operations research organizational research or program evaluation; in personnel or public administration recruitment position classification personnel relations employee benefits staff development employment program planning/administration labor market research economic planning social services program planning/evaluation or fiscal management; or in a related area. 18 months of this experience must have been in an executive managerial administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Fulltime