Field Service Engineer Level 4 South West
Field Service Engineer Level 4 South West
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Job Description
Job Purpose:
This role requires you to be based within 45 minute commute max to Bristol Airport.
An FSE Level 4 provides technical leadership and support to optimise performance and reliability for a product or a range of products. This role provides highly skilled and empowered individuals who are capable of remote support technical training Field installation and general capability building across service. This role plays a key part in the technical escalation chain and in this capacity would work closely with the Technical and Product Support Specialists based in both the Field and COE. Individual must be open and approachable and demonstrate solid communication skills both oral and written. Possesses a strong electronic technical problemsolving mentality and exceptional product knowledge.
The FSE level 4 will be responsible for delivering technical support both for our customers and our engineers. Taking ownership of technical problems/quality complaints and escalations and ensuring the right stakeholders are actively engaged to ensure fast resolution.
Takes the lead for large installations and projects and ensures that they are carried out to customer satisfaction. The individual must be capable of decisive and prudent action in the absence of direct managerial guidance.
All functions of a Field Service Engineer are performed when not involved with the above activity and those duties and responsibilities are applicable to this position in addition to those noted below.
Duties:
- Ensure the Smiths Code of Corporate Responsibility and Business Ethics is upheld in all activities.
- Applies an expert understanding of product and/or system scope and application.
- Maintains a high technical knowledge level on product(s) of concern and serves as the champion for a specific product or issue.
- Research technical issues autonomously as required.
- Researches verifies and generates detailed defect reports and wish list requests.
- Champions the documentation of problem resolutions in the SMS knowledge base and maintains same on a continuing basis.
- Works with development testing and documentation teams during the product development cycle to ensure quality & serviceability and otherwise represents service needs.
- Participates in the development and execution of new product launch plans.
- Assesses product/equipment performance based on field support data; recommends modifications or improvements to assure optimum efficiency.
- Provides guidance to support personnel in analysing and resolving field problems promptly reports trends to management.
- Identifies major subassemblies to be included on the Spare Parts List (SPL) and updates changes as design maturity occurs.
- Consults with clients to investigate problems and identify opportunities.
- Provides advanced telephone email and fax support to customers for the resolution of complex technical problems and documents accordingly.
- Trains guides and mentors the Technical Support Service Lab and Field Service staff to better troubleshoot technical issues.
- Develops and provides onsite application training programs.
- Attends trade shows or gives product demonstrations as assigned
- Establishes and maintains a close relationship with Product Managers in order to support the needs of the customer and remains aware of current technical trends.
- May perform short or longterm project management functions for specific products or customers
- Travel overtime and work hours other than SundayThursday may be required.
- Comply with and ensure department compliance with Company health safety and environmental policies.
- Other duties as required.
Qualifications :
Technical Knowledge and Skills:
- Associate degree BTEC HNC/HND or equivalent related experience in a technical specialist project engineer or field service environment is required with multilevel internal and external exposure to senior functional management with a global matrix structure. Equivalence achieved through comparative work and life experience is acceptable.
- Computer literacy with a high level of competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs within Linux based systems.
- Experience directly involved in the installation commissioning integration troubleshooting or technical support activities centered on Computed Tomography Checkpoint / HBS systems and Smiths Security Screening products including Matrix Server/CISCO IT Networks Software and desirable experience of PLC programming
- Experience directly involved in troubleshooting field repair or technical support activities cantered on Electrical and Mechanical systems and equipment.
- Individual should possess excellent communication and problemsolving skills.
- A strong orientation for customer focus and teamwork will be required.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity. We have several employeeled Employee Resources Groups ( Black Employees Network Veterans Pride Network) providing support enhancing career development and contributing to personal development in the work environment and beyond.
At no time during the hiring process will Smiths Detection Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website ( LinkedIn.
Additional Information :
We offer
Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.
Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
