Senior Account Resolution Representative
Senior Account Resolution Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Why Wells Fargo
Are you looking for more Find it here. At Wells Fargo were more than a financial services leader were a global trailblazer committed to driving innovation empowering communities and helping our customers succeed.
We believe that a meaningful career is much more than just a job its about finding all of the elements to help you thrive in one place.
About this role:
Wells Fargo is seeking a Senior Account Resolution Representative in Consumer Lending as part of Auto Customer Contact and Collections. Learn more about the career areas and lines of business at
In this role you will:
- Support performance of less experienced individuals and overall effectiveness of Account Resolution team by coordinating and monitoring daily activities
- Provide feedback and present ideas for improving or implementing processes and tools within Account Resolution functional area
- Perform complex transactional tasks such as contacting customers to determine reason for payment delinquency and obtaining payment commitment by placing outbound calls which are no routine and require deviation from standard screens scripts and procedures
- Provide subject matter expertise and interpretation of policies and procedures to less experienced Account Resolution individuals
- Interact with immediate Account Resolution team managers and senior business leaders on wide range of Account Resolution related topics as well as external customers
Training Schedule:
- Anticipated start date in late July
- Training hours are Monday through Friday from 8:00 AM to 5:00 PM
- Training is expected to be 4 6 weeks
- The hybrid work schedule will not apply during training
Work Schedule:
- Monday Friday from 7AM 5PM
- Hybrid work schedule
- Shift pay differential may apply
Required Qualifications:
- 4 years of Account Resolution customer contact Customer Service or Sales environment experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
Desired Qualifications:
- Call center experience
- Collections Post Collections/charge off experience
- Knowledge and understanding of skip tracing
- Ability to manage to production goals deadlines and various metrics
- Ability to negotiate influence and collaborate to build successful relationships
- Ability to provide strong customer service while listening eliciting information efficiently comprehending and resolving complex customer issues
- Ability to work effectively in a team environment
- Ability to work effectively in structured but flexible adaptable and changing call center environment
- Customer service focus with the ability to listen to customer needs and recommend solutions
- Good verbal written and interpersonal communication skills
- Knowledge and understanding of collections or first payment default loss mitigation
- Strong analytical skills with high attention to detail and accuracy
- Bilingual speaking reading and writing proficiency in Spanish/English
Job Expectations:
- Ability to work nights weekends and/or holidays as needed or scheduled
- This position is not eligible for Visa sponsorship
- Must be able to attend full duration of required training period Monday Friday 8AM5PM onsite at posted location.
- Must work onsite at the location posted
- Must be available to work during all hours of operation: Monday Friday from 7AM 5PM
- This position offers a hybrid work schedule 1 week inoffice 1 week remote.
- Flexibility to adjust hours as needed based on business need
- Ability to work additional hours as needed
- Schedule may be eligible for a shift differential under the terms of the shift differential policy
- Your work schedule may include working some holidays upon request
Posting Location:
- 6061 N State Hwy 161 Irving Texas 75038
Required location listed above. Relocation assistance is not available for this position
Posting End Date:
15 May 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliancedriven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. ThirdParty recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Senior IC
Employment Type
Full-Time
