Lock Desk Analyst
Lock Desk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
The role
The Lock Desk Specialist will be responsible for ensuring SoFi company policies and procedures related to rate locks are accurate and meet loan pricing compliance standards. This role requires meticulous attention to detail strong organizational skills and the ability to work independently in a fastpaced environment. The ideal candidate will have experience in the mortgage industry proficiency in relevant software and the ability to serve as a critical point of contact for both internal teams and external stakeholders.
What youll do:
- Enforce Lock Desk policy & procedures.
- Assist the companys loan officers with rate lock maintenance loan reprices and general Lock.
- Monitor and track Best Effort rate locks with investors.
- Confirm loan pricing accuracy and profitability.
- Conduct systematic data entry for all interest rate lock requests and reprices.
- Act as the main point of contact for escalation scenarios.
- Process Change of Circumstances Loan Concessions Lock Scrubs and Lock Extensions.
- Monitor various shared email inboxes and perform work within SLA.
- Act as a primary point of contact with the Loan Setup Client Experience Team to ensure loan terms are compliant.
- Ensure the accuracy of fees; create a file structure for outbound disclosures.
- Monitor robotics outcome reports and scrub loans that fail to queue back up for automation or work manually.
- Coach train and educate teammates who are newly onboarded.
What youll need:
- A fouryear college degree in Finance Economics or another related field is preferred
- 2 years in the mortgage industry preferred
- 2 years of Encompass experience
- 2 years of Optimal Blue experience
- Microsoft Excel proficiency
- General knowledge of financial markets
- Knowledge of TRID guidelines
- Ability to work quickly accurately and independently in a very fastpaced environment
- Comfortable working under a high level of confidentiality
- Detailoriented and strong time management / organizational skills
Required Experience:
IC
Employment Type
Full Time
