Patient Experience Ambassador
Patient Experience Ambassador
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Community Health Systems
Schedule: Shifts may vary
- Including Weekends and Holidays
Salary: $21.000
Essential Duties and Responsibilities:
- Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
- Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
- Supports client satisfaction at a level that ensures account retention.
- Pull reporting for New Admissions daily
- Print are review patient satisfactions scores for assigned floors
- Complete Daily Log Sheets: Total number of New Admits and the number of New Admits visited any issues/concerns incurred while rounding; specific comments from patients and /or family members concerning food
- Attend and present patient satisfaction information during daily huddles meetings
- Attend scheduled weekly meeting with the Patient Experience Manager (PEM)
- Perform shadow reports and test trays for Unit Host Program
- Write any issues in the Transition Log book at the end of the day
- Keep the Unit Host uptodate with the HCAHPS scores and make sure the Unit Host in your area know their scores
- Complete an Action Plan with the PEM and supervisors in your area for floors with low scores
- Performs other duties as assigned.
- Drug Screen and Background Check is required
POSITION SKILLS/ABILITIES:
- Unit Host Program
- Organizational skills are required to prioritize a variety of job tasks and functions
- Healthcare experience preferred
- Ability to communicate effectively in written format and oral presentations
- Ability to multitask and establish priorities
- Possess working knowledge of computer operations and associated software applications required to accomplish job responsibilities (i.e. EPIC CBORD Microsoft Suite: Word Excel PowerPoint)
- Exhibits initiative responsibility flexibility and leadership
- Ability to use working knowledge of work environment to meet established goals and objectives
- Ability to travel to multiple units within Fresno County
EXPERIENCE AND EDUCATION
MINIMUM REQUIRED: High School Diploma or GED Equivalent
PREFERRED: Two (2) to four (4) years experience in a healthcare and or customer service industry with demonstrated experience in problem solving and diffusing and handling sensitive issues with minimal supervision through to completion. Proven outstanding customer service skills and leadership skills. Experience working with volunteers a plus.
Employment Type
Full-Time
