Vice President, Operations (Counterpart Health)
Vice President, Operations (Counterpart Health)
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Salary Not Disclosed
1 Vacancy
Job Description
At Counterpart Health (CPH) we are transforming healthcare and improving patient care with our innovative primary care tool Counterpart Assistant (CA). By supporting Primary Care Physicians (PCPs) we are able to deliver improved outcomes to patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
We are seeking a highly skilled and experienced Vice President of Operations to lead and scale several externalfacing teams critical to customer success and provider enablement. As we expand our footprint across new markets you will play a vital role in ensuring consistent highquality implementations and ongoing experiences for our customers and clinician usersdriving operational excellence customer delight and performance outcomes. You will report to the CEO of Counterpart Health and be instrumental in building the infrastructure playbooks and teams that support our mission of empowering clinicians with datadriven insights to drive valuebased care is a handson entrepreneurial role suited for someone who thrives in ambiguity takes initiative and loves building from scratch.
As a Vice President of Operations you will:
- Scale and lead critical operational functions including customer implementations and integrations provider network development and engagement clinician training and onboarding program management and longitudinal account support.
- Build and lead the new program management function aligning internal teams and customer stakeholders to deliver smooth timely and scalable implementations.
- Develop from the ground up and optimize systems to improve the efficiency consistency and quality of service delivery; identify areas for process optimization and implement strategies to streamline operations.
- Partner with product and clinical teams by building feedback loops from the field ensuring implementation and support functions along with the CA platform itself align with evolving customer and clinician user needs.
- Establish infrastructure and workflows for ongoing clinician engagementincluding onboarding training performance monitoring and issue resolution.
- Represent CPH externally building and nurturing executivelevel relationships and serving as a point of escalation as issues arise.
- Define and monitor KPIs for implementation success clinician adoption customer satisfaction and operational efficiency; use these insights to inform continuous improvement.
- Contribute to executive strategy and OKR setting translating companywide objectives into operational roadmaps that deliver measurable results.
- Collaborate closely with shared services including legal finance compliance HR and technology to ensure alignment compliance and strategic integration across the company.
- Build mentor and retain a highperforming team fostering an accountable and missiondriven operating culture grounded in agility empathy and results.
Success in this role looks like:
- You have built and implemented scalable processes and infrastructure that support rapid expansion while maintaining high service quality ultimately leading to the seamless and consistent execution of endtoend implementations across new markets.
- You have developed strong operational partnerships with internal and external stakeholders especially clinical users allowing for datadriven decisionmaking and continuous iteration based on outcomes and customer feedback.
- You have built a wellled highperforming team that operates with a shared sense of purpose and accountability.
- You have taken initiative and rolled up your sleeves to creatively solve complex problems.
You should get in touch if:
- You have 12 years of experience in healthcare operations ideally in healthtech or valuebased care enablement. You understand provider enablement healthcare IT and valuebased care models.
- You have led complex crossfunctional teams and have demonstrated the ability to design and optimize operating models in dynamic environments.
- You are a processdriven systems thinker with experience scaling teams and workflows in an earlystage highgrowth company.
- You have led customer implementation provider engagement or account management functions and have directly engaged physicians and clinical teams.
- You bring a high degree of emotional intelligence and thrive in navigating ambiguity while coaching teams through change.
- You are missionaligned resourceful and energized by the opportunity to make healthcare work better for patients and clinicians alike.
- You thrive in a fastpaced scrappy environment and are excited by the prospect of building something from the ground up.
Benefits Overview:
- Financial WellBeing: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally we offer a performancebased bonus program 401k matching and regular compensation reviews to recognize and reward exceptional contributions.
- Physical WellBeing: We prioritize the health and wellbeing of our employees and their families by providing comprehensive medical dental and vision coverage. Your health matters to us and we invest in ensuring you have access to quality healthcare.
- Mental WellBeing: We understand the importance of mental health in fostering productivity and maintaining worklife balance. To support this we offer initiatives such as NoMeeting Fridays monthly company holidays access to mental health resources and a generous flexible timeoff policy. Additionally we embrace a remotefirst culture that supports collaboration and flexibility allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs mentorship professional development funding and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remotefirst culture enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
About Counterpart Health: In 2018 Clover Health set out to do something unprecedented: build a clinically intuitive AIenabled solution that fits within physicians workflows to help support the earlier diagnosis and management of chronic conditions.
Years later that vision is a reality with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management reduce medical expenses and drive success in valuebased care.
With an exceptional team of valuebased care and technology experts Counterpart Health is driving valuebased care at the speed of software.
Counterpart Health is a subsidiary of Clover Health. From Clovers inception Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences perspectives opinions and backgrounds who share a passion for improving peoples lives. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.
#LIRemote
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. We are anEVerify company.
Required Experience:
Chief
Employment Type
Full Time
