Eyewear Associate
Eyewear Associate
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Job Description
We are seeking a dedicated and enthusiastic Eyewear Associate to join our team. In this role you will provide exceptional customer service assist patients in selecting eyewear that suits their needs and preferences and support the overall operations of our optical clinic. Your contributions will directly impact patient satisfaction and the success of our clinical practice.
Key Responsibilities
- Deliver outstanding customer service by warmly greeting patients and addressing their eyewear needs.
- Guide patients in selecting frames lenses and lens options (e.g. tints coatings) based on prescriptions and personal preferences.
- Accurately measure patients for eyewear fittings including pupillary distance and other relevant optical measurements.
- Educate patients on proper eyewear care and maintenance.
- Process eyewear orders ensuring accuracy in prescriptions and patient information.
- Communicate effectively with optical labs regarding order specifications and status updates.
- Manage patient communications including appointment scheduling order followups and addressing inquiries.
- Maintain the cleanliness and organization of the optical dispensary including displays and work areas.
- Stay informed about the latest optical products trends and technologies to provide informed recommendations.
- Assist in inventory management including restocking frames and supplies.
- Collaborate with team members to achieve sales targets and enhance the patient experience.
Qualifications
- 23 years of previous experience in optical is preferred.
- Strong interpersonal and communication skills.
- Detailoriented with excellent organizational abilities.
- Proficiency in using optical tools and equipment (e.g. pupilometers lensometers) is advantageous.
- Ability to work flexible hours including weekends as needed.
- Bilingual abilities are a plus enhancing communication with a diverse patient base.
- High school diploma or equivalent; additional education in optics or related fields is a plus.
New England College of Optometry is an Affirmative Action/Equal Opportunity Employer and encourages all qualified candidates to apply.
Benefits @ NECO
New England College of Optometry offers a robust benefits program including:
- 3 plan options for BCBS medical coverage (employer subsidized at 75% or greater)
- Mental Health and Wellness benefits
- BCBS Dental
- Discounted vision services
- 13 paid holidays and generous paid time off for sick vacation and personal days
- Employerpaid life insurance and shortterm and longterm disability
- Voluntary Insurance: life critical illness hospital indemnity accident
- Voluntary Benefits: employee discounts and pet insurance
- 9% employer contribution to a 403(b) retirement plan after 1 year of service with no vesting schedule or match requirement
- Qualified Public Service Loan Forgiveness Employer
Required Experience:
IC
Employment Type
Full-Time
