Account Manager, Commercial Lines

POSITION SUMMARY:

The Account Manager will be primarily responsible for the ongoing management of commercial clients retention of new and renewal clients and maintaining a partnership with the producer to support business development activities while upholding high service standards. These duties include but are not limited to:

ESSENTIAL DUTIES & RESPONSIBILITES:

Maintaining relationships with multiple insurance companies/MGAs to negotiate and obtain quotes binders and endorsements managing established book of accounts negotiating renewals for existing customers obtaining information and documentation from new & existing clients.

Independently manages accounts on a daytoday basis which includes coordinating all services answering all questions and resolving problems which may arise; maintains timeliness and completeness when interacting with clients agency and company personnel.

Negotiates and secures the most appropriate carrier coverage based upon client needs for new and renewal business and negotiating cost of those coverages; maintains ongoing relationships with carrier underwriters.

Solely responsible for ensuring all the terms and conditions of the insurance policies written by the insurance company are properly prepared and provides all coverages that were presented to the insured in our proposal.

Determines appropriate client service support for new and existing clients; responds to client and carrier inquiries maintains and enhances the companys relationships with existing clients by executing proactive and ongoing contact initiatives.

Makes decisions regarding the resolution of all moderate and complex customer service problems: research and resolve coverage issues audit issues billing discrepancies in a timely manner.

Independently enters and maintains accounts/policies in EPIC while maintaining a current suspense; reviews insurance policies and endorsements for accuracy; reviews contracts and special certificate of insurance requests for compliance and response to insured.

Proactively maintains partnership with the producer by keeping him/her informed of pertinent information regarding the accounts and provides support and assistance for the development of new business.

Independently communicates subjectivities and exclusions for new and renewal business and document the difference in policy forms when comparing various quotes.

Maintains industry knowledge of developing trends regarding carrier underwriting appetite and pricing changes. Applies knowledge to negotiation of policies to provide best comprehensive coverage to clients.

Solely responsible for understanding assigned accounts in order to give proper advice for changing situations which may require modifications to existing coverage.

Initiates the renewal process and prepares submissions for marketing of accounts.

Conducts Agency commercial account procedure training in weekly Insurance Department meetings.

Completes quarterly account activity audits and reviews with Insurance Department Manager & AMs.

Communicates and coordinates with internal team members to deliver solutions to benefit the agency.

SKILLS AND ABILITIES REQUIRED:

Technical: Intermediate to advancedlevel proficiency with Microsoft Office Products: Excel Word Outlook & Adobe. Proficient level with Applied EPIC Agency Management System.

Solution driven problem solving skills and proven analytical skills Must be detailoriented with the ability to plan and manage workload

Must possess the ability to work independently applying education and professional experience to achieve outstanding results

Demonstrates high level of technical abilities to ensure accuracy in work completed

Effective professional verbal and written communication skills

High level of maturity and stability with an optimistic approach

Team player with a strong work ethic

EXPERIENCE & EDUCATION:

Demonstrated success in overall customer service

High School diploma; undergraduate degree preferred

Appropriate insurance agents license required

Professional designation (CPCU/CIC/AIC/CRIS) preferred

Salary:

$68640.00 $100000.00

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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