Partner Solutions Engineer
Partner Solutions Engineer
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Job Description
About Mixpanel
Mixpanel is an event analytics platform for builders who need answers from their data at their fingertipsno SQL required. When everyone in the organization can see and learn from the impact of their work on product marketing and company revenue metrics they are poised to make better decisions.
Over 9000 paid customers including companies like Netflix Pinterest Sweetgreen and Samsara use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.
About the Role
In this role you will help scale our potential working both with our Sales and Partnerships teams.
As an SE youll will be collaborating with Account Executives as a trusted advisor to customers working to tie Mixpanels solutions to their business needs. Our SEs need to be inquisitive nimble able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers and communicate the value of our product to highlevel executives.
Youll also be opening up a broad set of customers via Mixpanels partner ecosystem. More specifically you will deliver seamless onboarding & ongoing enablement that educates Partners about the many facets of the Mixpanel solution including jointvalue positioning implementation and product training. You will also collaborate with our Solution Engineering and Customer Success teams to share best practices and provide a bestinclass experience to our end customers via Partners.
In the first month you will become a Mixpanel expert on both features and functionality as well as implementation. You will be given the opportunity to shadow customer calls and demos with current Sales Engineers and Account Executives while learning how to articulate our value proposition. You will be trained on Mixpanels internal systems and tools in order to be set up for success.
Within the first three months you will be directly involved in deal cycles with Account Executives and Partner Managers. You will be leading the technical qualification for customers use cases as well as delivering customized demos for prospects. You will work directly with leadership at our prospects and partners to understand business challenges that can be solved through an analytics platform and consult on how Mixpanel can solve those challenges.
Responsibilities
- Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer
- Utilize your Mixpanel knowledge and technical and consultative skills to impart best practices throughout proof of concept projects.
- Partner with postsales teams to ensure the articulated presales value proposition translates into tangible postsales value.
- Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business.
- Set partners up for success on projects with mutual customers
- Work with Partnership Managers and Partner Success to develop an intimate understanding of the businesses and strategic objectives of each partner & then align our Partner Programs to support those objectives through effective delivery of Partner onboarding and training curriculum
- Continuously evaluate existing Partners competencies/needs along with customer needs in order to surface areas for improvement or new opportunities for partners
- Effectively present resources for partners for repeatable services at scale: updates on positioning differentiating our offering best practices in demoing measuring analytics ROI and creating a services economy around Mixpanel
Were Looking for Someone Who Has
- 3 years experience in a clientfacing professional services sales engineering or customer success
- Adept at managing complex projects with assorted stakeholders working across teams and departments
- Understands analytics best practices and use cases across industries/verticals and is able to translate these strategies into tailored Partner onboarding & training
- Desire and energy from making others successful a teach someone how to fish mentality
- Has a passion for data and analytics with the ability to apply creativity and curiosity to the problemsolving process. Bonus points for depth in user analytics/product analytics you will become a Mixpanel expert!
- Experience analyzing data to drive continuous improvement and prove the efficacy of programs
- Have experience working with customers and ecosystem partners in the EMEA region
Bonus Points For
- Fluency in multiple languages
#LIHybrid
Benefits and Perks
- Comprehensive Medical Vision and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: PreTax Benefits including 401(K) Wellness Benefit Holiday Break
*please note that benefits and perks for contract positions will vary*
Culture Values
- Be Open: When knowledge becomes open we can come together as a team to collaborate around a shared purpose
- Customer Focus: Our customers success is our success
- Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
- Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
- One Team: We cant win without each other
Why choose Mixpanel
Were a leader in analytics with over 9000 customers and $277M raised from prominent investors: like AndreessenHorowitz Sequoia YC and most recently Bain Capital. Mixpanels pioneering eventbased data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the everevolving challenges tied to scaling reliability design and service. Choosing to work at Mixpanel means youll be helping the worlds most innovative companies learn from their data so they can make better decisions.
Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel we are focused on things that really matterour people our customers our partnersout of a recognition that those relationships are the most valuable assets we have. We actively encourage women people with disabilities veterans underrepresented minorities and LGBTQ people to apply. We do not discriminate on the basis of race religion color national origin gender gender identity or expression sexual orientation age marital status veteran status or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable we will consider for employment qualified applicants with arrest and conviction records. Weve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.
Employment Type
Full Time
