Backend Engineer
Backend Engineer
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Job Description
At Gradient Labs were on a mission to make exceptional customer service the norm.
Founded in 2023 by a team of technical leaders from Monzo Bank weve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest highstakes customer support queries safely and effectively all while giving them the visibility and control they need to trust the outcomes.
Were a remotefirst team but love getting together in London once a week to collaborate catch up and have occasionally been known to become overly competitive during socials (think arcade games or axe throwing ).
If youre excited to tackle some of the hardest problems in AI and help shape the future of customer service wed love to hear from you.
Our tech stack
We choose technology that enables us to build resilient systems and iterate on them quickly. This includes a blend of boring familiar tools like Go and PostgreSQL and some calculated bets like Temporal and Encore.
Our backend is deployed to Google Cloud Platform. Our frontend is build with and deployed to Vercel. We currently use LLMs from OpenAI and Anthropic but are planning to expand to a blend of models in the future.
As a Backend Engineer you will
Have the opportunity to contribute to an operating system for future AI agents which is safe scalable and allows us improve the capabilities of those agents faster than any other company out there.
Build resilient and observable systems that deliver great user experiences in the face of failures retry storms resource starvation and other turbulent conditions.
Ship early and often.
Were looking for people who
Are excited to push the boundaries of whats possible for autonomous AI agents that imitate human behaviour
Are keen to be one of the foundational cornerstone engineers for the company for the years to come
Believe that almost anything is possible if you just work hard enough on it and are excited by greenfield projects rather than being demotivated by the ambiguity
Motivated to operate in a fastpaced earlystage company environment where we ship multiple times a day
Have demonstrated experience building complex performant systems iteratively for example as a Staff Engineer at a tech scaleup
Have strong opinions loosely held
Questions
What is the salary
The final compensation will depend on the relevant skills and experience of the candidate but generally we pay within top 10% of comparable roles at seed stage startups.
Where is this role based
Ideally were looking for someone who can come into the London office (close to Liverpool Street Station) at least once a week. However were open to remote work across the UK if youre able to join the team in person in London once a quarter.
Employment Type
Full-Time
