Customer Service Specialist
Customer Service Specialist
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Job Description
The Role:
Are you the type of person who loves solving problems making someones day and keeping things running smoothly even from behind a screen Were looking for a Customer Service Specialist who can deliver exceptional support with empathy efficiency and a dash of charm.
In this remote role youll be the first point of contact for customers answering questions resolving issues and helping people feel seen and supported. If youre techsavvy quickthinking and peoplefocused this is your opportunity to shine.
What Youll Do:
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Be the friendly knowledgeable voice for customers via email chat and phone.
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Troubleshoot product or service issues and guide customers to effective solutions.
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Communicate clearly and professionally even when the situation isnt ideal.
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Document customer interactions and feedback to help improve processes and user experience.
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Work crossfunctionally with other teams (like tech operations or product) to resolve more complex problems.
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Identify trends in customer feedback and suggest ways to enhance the customer journey.
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Maintain performance standards for response time resolution rate and customer satisfaction.
Who You Are:
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Youre a applicant eligible to work legally in the United States.
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Youve got 2 years of customer service experience bonus points if its remote.
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Youre an excellent communicator who can write and speak clearly kindly and professionally.
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Youre cool under pressure and skilled at turning frustrated customers into loyal fans.
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You know your way around help desk tools like Zendesk Freshdesk Intercom or similar platforms.
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Youre organized selfmotivated and not afraid to ask questions or suggest improvements.
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Youre all about teamwork but can also fly solo without needing constant oversight.
What Youll Get:
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100% remote work home is your HQ
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Competitive pay performance bonuses
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Flexible scheduling & generous PTO
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Paid holidays & wellness days
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Supportive team culture with room to grow
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Ongoing training and learning opportunities
How to Apply:
If you love helping people communicating with care and being part of a forwardthinking remotefirst team wed love to hear from you.
Submit your resume and a short cover letter sharing what makes you great at helping others and why remote customer support is where you thrive.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Please note: Only candidates will be considered for this role.
Employment Type
Full Time
