Casino Services Dual Rate (Harrah's Casino)

Caesars Entertainment isBlazing the Trailfor our team members with an all new benefits program. Fulltime team members are able to choose from five different medical coverage levels. We also have an onsite clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans along with other voluntary benefits. All fulltime team members are able to take advantage of enrolling in this benefitsjackpotwith their new career at Caesars Entertainment.

Were investing in your future more than ever with enhanced tuition assistance and an allnew student loan debt repayment a new Caesars Team Member youll be eligible to begin reaping the rewards of many of these benefits in just 12 months with full access to all educational programs with just 24months of continuous employment. Benefits include tuition assistance programs student loan repayment and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us.

Additional benefits include the option toenrollin 401k with a company match free parking and a wide variety of team member members are alsoable to enjoy free meals in our team member dining room while on shift. This includes sandwiches salads fresh fruit cereal and a wide variety of beverages.

JOB SUMMARY:

• Supports team member development with training programs established methods procedures and guidelines and high quality service.
• Builds guest relations through visibility to customer soliciting/requesting feedback and responding to guest concerns appropriately and professionally to resolve any issues.
• Maintains communication between departments promotes guidance for teamwork encourages employee ideas and feedback and mentors and instructs team members.
• Responsible for the overall integrity of daily operations ensures compliance with all regulatory internal control and policies and procedures.
• Performs slot attendant beverage server bartender or bar back job responsibilities throughout shift as applicable.
• Familiarization with all Caesars Brand programs and systems.
• Builds guest relations through visibility to customer soliciting/requesting feedback and responding to guest concerns appropriately and professionally to resolve any issues.
• Achieves desired results in all areas of responsibility through staff development and training programs established methods procedures and guidelines to maintain desired standards and high quality service. Then monitors results through inspection evaluation and analysis. Makes changes if necessary to achieve end result.
• Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

EDUCATION and/or EXPERIENCE:

• The ideal candidate will possess the following qualities:
• A bachelors degree or previous supervisory/leadership experience preferred
• Experience working with the public in a direct customer contact position
• 2 years of experience in slot or beverage operations preferred.

QUALIFICATIONS:

• Good oral and written communication skills including tact when dealing with difficult customers must be fluent and literate in English.
• Excellent interpersonal skills and organizational ability.
• Must be proficient in Excel Word Power Point Access and Microsoft Outlook.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to respond calmly and make rational decisions in stressful situations with coworkers guests and vendors.
• Ability to stand and walk and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push pull carry and lift up to 75 lbs. and the ability to push pull reach bend twist stoop stack crouch kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Must be able to listen and respond to visual and aural cues.
• Excellent customer relations skills.

WORK ENVIRONMENT:

• Must be able to work in a fast paced environment.
• Must be able to work in areas containing dust second hand smoke varying noise and temperature levels lighting vibration crowds and air quality.
• Must be flexible with schedule including nights weekends and holidays as required.