Revenue Tax Technician
Revenue Tax Technician
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$ 39671 - 69426
1 Vacancy
Job Description
Description of Work
The North Carolina Department of Revenue is accepting applications for a Revenue Tax Technician (RTT) to work in our Asheville Service Center in the Taxpayer Assistance and Collection Division (TPAC). The RTT position is responsible for assisting the taxpayer with tax compliance through inbound and outbound telephone calls written correspondence and public contact. This is a great opportunity for someone with excellent time management skills a strong work ethic and can prioritize and multitask.
The Revenue Tax Technician maintains rational behavior during interactions with taxpayers and demonstrates courteous professional and efficient behavior while dealing with controversial matters. Responsibilities include but are not limited to the following:Answer telephone calls from taxpayers on issues relating to filing reports making payments notices received account balances and adjustments and tax law Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters Respond to correspondence received which taxpayers are requesting a penalty waiver closing a business have a misapplied payment etc. Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities Explain educate and advise taxpayers (individual and businesses) of collection policies/procedures tax laws and regulations regarding delinquent taxes Correspond with taxpayers by mail and/or telephone to secure Business NonFiler (delinquent) returns and/or resolve low dollar collection cases Establish payment plans with taxpayers based on standard operating procedures Research assets and verify liens on taxpayers Perform office clerical duties and processes payments Assist with division initiatives/projects as determined by management
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous highquality lowcost benefits on a pretax basis).
Some highlights include:
- The best funded pension plan/retirement system in the nation according to Moodys Investors Service
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates yeartoyear
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K 457 and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
Knowledge Skills and Abilities / Competencies
Demonstrated highvolume call center experience or tax experience or collections experience Basic skill level using Microsoft Word Excel and MS Office Excellent written and oral communications skills
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See details.
Associate degree in Business Administration Accounting or related field from an appropriately accredited institution and one year work experience preferably in an accountingrelated environment or an equivalent combination of education and experience.Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.NC DOR welcomes attached resumes cover letters and reference information but these items will not be used for screening for qualifying credit.
Please make sure the application is completed in full. See Resume or See Attachment will NOT be accepted.
Applicants eligible for veterans preference should attach a copy of form DD214.
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If you have general questions about the application process you may contact Human Resources ator. Individuals with disabilities requiring disabilityrelated accommodations in the interview process please call the agency ADA Administrator at.
Required Experience:
IC
Employment Type
Full-Time
