Manager, I&IT Project Management Office

Functional/Technical

Leadership / Management

• Defines documents reports upon and evolves key performance indicators (KPIs) aimed at measuring and monitoring the I&IT business unit
• Aids the readiness process of capital funding submission requests to the Investment Panel
• Tracks monitors and reports on timing of capital investment submissions
• Track I&ITrelated procurement activities and actively manage the process to initiate procurement projects by assisting in strategy preparation
• Coordinate the procurement process by working with business partners and I&IT stakeholders
• Manages contractor augmentation program and platform for I&IT by working collaboratively with I&IT hiring managers and platform vendor.
• Manages the development enhancements and governance of IT Project Delivery Framework across the division
• Manages and maintains I&IT headcount and vacancy reporting and reconciles discrepancies.
• Working with HR partners executes on identified organizational structure and/or cost centre changes and/or realignments on behalf of I&IT
• Manage the relationships with partner business teams as the procurement request evolves through the execution stages
• Maintains strong relationships across I&IT and Metrolinx business units and business leaders to manage and execute reporting needs as they may arise
• Designs and maps efficiencies in staff augmentation processes
• Leads the delivery of all enterprise reporting requirements including monthly project reporting packages to Executives. Tracks and monitors actions and commitments as appropriate.
• Oversees the operations and optimization of data analytics and reporting functions
• Builds and maintains PowerBI dashboards
• Collaborates with the delivery teams at project initiation ensuring that the appropriate rigor and governance is established which will require working with Finance and governing bodies e.g. Investment Panel.
• Works collaboratively with PMO Analysts to prepare gather and maintain KPIs project and financial records related to project delivery and business benefits realization as defined by the product roadmaps.
• Leads the consolidation and reporting of the overall project portfolio its relationship to Metrolinx strategic objectives product roadmaps and business units.
• Leads the implementation and change management of new software designed for the PMO
• Participates in rollouts of PMO changes (Frameworks policies and processes)
• Drives governance activities to challenge and ensure compliance to current Risk and Project Status framework while also ensuring Project teams are utilizing the delivery framework

Communications & People Change Management

Supports the Senior Manager PMO in management of strategic communications ensuring alignment with Metrolinx enterprise standards and direction

• Coordinates reporting updates with Delivery teams to ensure optimal use of time when reporting project status to Leadership

Performance Reporting

• Manages the use of PowerBI and dashboard for reporting; Development experience in Data Visualization and BI tools advanced excel and or analytical skills an asset
• Oversees the creation and optimization engaging and intuitive I&IT PMO dashboards and reports utilizing various analytical and visualizations tools that provide valuable insights for leadership decisionmaking processes. Adept at optimizing dashboard performance and collaborating with teams to enhance technical capabilities.
• Works with I&IT management and in collaboration with the PMO Analysts to develop and track key performance indicators (KPIs) for product and services functional areas and manages the central consolidation analysis and reporting of performance outcomes against budgets and plans.
• Provides expert input to support maintenance and continuous improvement of I&ITs internal and enterprise reporting (KPIs dashboards ad hoc reporting)
• Stays current on key I&IT achievements and future plans/initiatives that should be highlighted at the enterprise level
• Stays current with the latest enterprise strategies and when appropriate facilitates the connection to I&IT initiatives (i.e. Metrolinx Strategic Objectives)
• Manages the compilation and consolidation of pertinent reporting outputs for enterprise review related to resource management safety planning staff training employee engagement action planning and business unit performance within I&IT.
• Manages the compilation tracking and reporting of audit findings within I&IT ensuring that progress is being made towards closing gaps and issues as appropriate.
• Manages the compilation tracking and reporting on continuous improvement initiatives and benefits achieved.
• Leads Project Management oversight and governance including consistency of processes across I&IT with appropriate risk management practices in place
• Supports effective project delivery by continuing to track and report on project portfolio status and evolve project review governance framework. Act as challenger function and escalate items for discussion to ensure projects are progressing as required

Portfolio Management

• Accountable for the maintenance and management of the aggregate I&IT project portfolio ($100$150M annually) to maximize the business benefits realized from technology investments;
• Provides leadership for the planning and prioritization of the aggregate I&IT project portfolio in order to ensure associated initiatives are aligned with the organizations and business units strategic objectives
• Leads the development of overall I&IT project portfolio management policies methodologies processes and technologies. Maintains a posture of best practice awareness and improvement of these policies methodologies processes and technologies.
• Defines processes and artifacts required to support the product prioritization process and required I&IT and Metrolinx governance committee approvals;
• Executes on the I&IT Delivery framework governing projects to the artifacts processes and mandatory requirements.

Customer/Stakeholder

• Collaborates with Director I&IT PMO and the I&IT Leadership team while providing support advice and expertise in planning and execution of I&IT activities;
• Develops and maintains an environment of positive collaboration through strong working relationships and linkages between business units and departments; and between Metrolinx and others;
• Demonstrates solid understanding of customer / stakeholder needs and collaborates with the project teams & I&IT Service Providers to ensure that project goals objectives strategies and priorities are understood delivered and updated;
• Directs guides and leads multidisciplined internal groups and coordinates with other I&IT leaders and Service Providers across the organization to execute on deliverables and outcomes;

Operational Excellence

• Supports the operational excellence of the Project Management Office by promoting best practices and techniques for program and project management controls communication key performance metrics and portfolio management;.
• Maintains active involvement in related professional associations and builds a business network to leverage lessons learned and industry leading practices
• Focuses on solutions that are best suited to business needs and align with enterprise and I&IT mandates and short and long term objectives.

Financial Stewardship

• Provides guidance approvals and support to Senior Program Management regarding the planned budgets and business case for Technology products and services (including participation in project board meetings) for alignment to I&IT and business strategies and priorities.
• Drives and supports the management of the strategic annual operating and capital budgets. Oversees the aggregation of the I&IT program portfolio to prevent demand influx and reduce product planning and administrative costs. This includes ensuring alignment to I&IT budget tracking of all business benefits.

People Leadership

• Provides creative thought leadership with input from others to develop and deploy a strategic vision; connects and aligns projects with strategic enterprise goals; demonstrates leadership and core competencies at a high level of development and is an exemplary model of living the Metrolinx Values and Code of Ethics.
• Provides leadership oversight and direction to project teams (e.g. defines team member roles responsibilities and expectations); delivers timely feedback to ensure a cohesive operational unit and the optimum use of team skills; manages staff and monitors work assignments to ensure adherence to timelines; monitors the achievement of performance objectives; develops and implements action plans to address performance gaps.

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