FLEX Senior Implementation Manager
FLEX Senior Implementation Manager
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Job Description
Plans leads and monitors activity efforts related to the Franchise Network Remediation Activation program level expertise to manage and track this project in tools such as Jira Confluence and Smartsheet. Provides management with uptodate reporting detailing success criteria compliance and identifies gaps and opportunities for improvement. Responsible for effective utilization of project resources including capital assets internal services etc. Works under limited supervision but within established guidelines. Adheres to department processes and standards for all customer satisfaction while delivering deployments on time and within estimates.
CANDIDATE PROFILE
Required Education & Experience:
Undergraduate degree or equivalent combination of education technical training or work/military experience
8 years experience in information technology leadership and/or technical implementation/deployment projects that include hardware/software.
Proven track record of effective partner/vendor engagement and management.
5 years in a project management role or equivalent time performing PM duties in other roles.
Ability to travel (up to 20%).
Preferred Qualifications and Experience:
Working knowledge of hotel application suites.
Experience setting up and using Jira for project management.
Experience with agile frameworks.
Experience/understanding of cloud technologies.
Experience with technology security concepts and functions.
Strong understanding of hotel property technical configurations and the impact on operations.
Strong understanding of property security and compliance requirements.
Strong project management experience.
Strong vendor management experience.
Experience in developing and delivering presentations technical and functional documentation.
Demonstrated ability to handle multiple priorities.
Candidate Attributes:
Input to strategic planning and thought leadership
Excellent listening and documentation skills
Solid organizational and analytical skills for planning coordinating and monitoring implementations
Ability to identify and recommend approaches to address risks in a positive manner
Effective presentation and public speaking skills
Negotiate issues resolution with key stakeholders including senior leaders
Ability to consistently negotiate a winwin outcome
Ability to work independently with minimal supervision
CORE WORK ACTIVITIES Delivering Technology
Manage the implementation timeline for assigned deployments following standard project management mythologies
Maintain communications with coworkers and customers throughout the deployment timeline
Engage various vendors that interface with Marriott systems prior to and during implementation
Track and regularly report on status of assigned deployments and other projects
Provide logistical support for project team members
Manage and track deployment issues and risks; escalate appropriately to management
Oversee development and maintenance of project documentation
Followup with team members to ensure all implementation tasks are completed on time
Generate project forecasts and status reports
Responds to solves and makes decisions on standard/routine business requests with limited risk
Complete data collection of items pertinent to the deployment process
Ability to manage multiple overlapping deployments
Positive feedback from internal and external customers
Successful automated deployments for customers
Establish project benchmarks and completion dates defined for deployment tasks.
Advise customers on the most effective deployment for their request
Communicate potential issues to both Customers and PSS Management
Liaison with other groups (IT and Global Operations) as needed for successful deployment of property opening
Follow up with customer to insure all requested items are completed with deployment requested
Identifies gaps and opportunities with existing processes to improve and increase success ratio of deployments
Looks to streamline efforts to reduce potential break points in existing processes
Technology Governance
Identifies necessary changes to security compliance posture to protect the hotels from evolving risks.
Liaise with and escalates compliance challenges with Marriotts Global Information Security Team.
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction.
Follow all defined IT standards and processes (i.e. IT Governance SM&G Architecture etc.) and provides input for improvements to the appropriate process owners as needed.
Maintain a proper balance between business and operational risk.
Managing Work Projects and Policies
Coordinates and implements work and projects as assigned.
Generates and provides accurate and timely results in the form of reports presentations etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Develops specific goals and plans to prioritize organize and accomplish work.
Sets and tracks goal progress for self and others.
Monitors the work of others to ensure it is completed on time and meets expectations.
Provides direction and assistance to other organizational units policies and procedures and efficient control and utilization of resources.
Leading Teams
Creates a team environment that encourages accountability high standards and innovation.
Leads specific team while assisting with meeting or exceeding department goals.
Makes sure others understand performance expectations.
Ensures that goals are translated to the team as they relate to tracking and productivity.
Creates and nurtures an environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
Understands employee and develops plans to address need areas and expand on the strengths.
Provides the team with the capabilities needed to meet or exceed expectations.
Leads by example demonstrating selfconfidence energy and enthusiasm.
Conducting Human Resources Activities
Acts proactively when dealing with employee concerns.
Always extends professionalism and courtesy to employees.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a onetoone basis.
Establishes and maintains open collaborative relationships with employees.
Solicits employee feedback.
Interviews job candidates and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and completed in a timely fashion.
Observes behaviors of employees and provides feedback to individuals.
Additional Responsibilities
Provides information to supervisors coworkers and subordinates by telephone in written form email or in person in a timely manner.
Manages group or interpersonal conflict.
Informs and/or updates executives peers and subordinates on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas expectations and information in a concise organized manner.
Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned by manager.
The pay range for this position is $47.35 to $73.51 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 15 days after the date of this posting May 12 2025.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
