Quenchs purpose is to impact peoples lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a frontline role in the battle against singleuse plastic water bottles by delivering ondemand filtered water solutions to more than 120000 healthy and environmentally conscious customers across North bottlefree water coolers ice machines sparkling water dispensers and coffee brewers purify the existing water supply providing an endless supply of clean water and waterbased beverages for a fixed monthly fee typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia PA Quench has more than 1200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit .
About Culligan
Founded by Emmett Culligan in 1936 Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced stateoftheart water filtration and treatment products. These products include water softeners drinking water systems wholehouse systems and solution for businesses. Culligans network of franchise dealers is the largest in the world with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their more information visit .
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do whats right
Consistently deliver exceptional results
The Position
We are seeking a key contributor to join our team as a full time Field Service Manager in our San Francisco area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD) and is responsible for general customer management installations and the capability to provide assistance and guidance to Field Service Technicians (FST).
Responsibilities
Management of a team of Field Service Technicians
Responsible for the successful training of new staff in the assigned region
Maintain an exceptional level of customer satisfaction by possessing superior customermanagement skills
Plumbing drainage and building layout and design competency for carrying out technical sitesurveys and inspections as needed
Balanced management and dependable submissions of reports paperwork andcorrespondences to the Regional Service Director i.e. emails expenses payroll forms
Support the Regional Service Director with new hires new personnel appointmentsadministrative tasks and onboarding processes
Serve as a substitute for other Field Service Managers or act in the capacity of the RegionalService Director when necessary
Serves as designated manager for all oncall responsibilities in the region
Requirements
Vocational technical school diploma/certification preferred
Experience with the field work associated with water filtration water coolers ice productionequipment coffee and tea dispensing units strongly preferred
Prior management experience routebased preferred
Experience working with power tools ladders and aerial work platforms exceeding 6feet
OSHA 10hour certified or be OSHA trained within 3months of employment
Superior verbal and written communication skills
Proficient in Microsoft Office (Excel Word PowerPoint Outlook)
Fluent use of personal digital assistants (i.e. tablets and smartphones)
Knowledge of ServiceMax and/or Salesforce a plus
Valid current drivers license in good standing
Ability to pass a preemployment drug screen
Overnight travel may be required
$85000 $85000 a year
At Quench there are plenty of opportunities for people who:
Communicate; collaborate; share ideas successes and failures equally
Are dependable committed energetic and upbeat
Look to solve problems go the extra mile are team players
We call this Quenchiness its rewarded openly and tangibly. We work hard while having fun every chance we get.
Quench offers competitive salary and benefits performance bonuses and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex sexual orientation race color religion gender national origin ethnicity age disability marital or family status pregnancy military status veteran status genetic information or any other category protected by federal state and local laws. This policy applies to all aspects of the employment relationship including recruitment hiring compensation promotion transfer disciplinary action layoff return from layoff benefits training social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
Equal Opportunity Employer:
We are committed to fostering an inclusive workplace and hiring employees without discrimination based on race color religion gender disability age or other factors prohibited by law.
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