Product Operations - Senior Level

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Member Data & Analytics Portfolio team orchestrates and manages the Portfolio of epics across our Members Journey. As part of the team you will be focused on evaluating the external and internal environment to determine required Data & Analytics capabilities to address business challenges. Your work will support us in creating business cases gaining senior executive support and demonstrating epics contribution to Objectives / Key Results. If you are looking for an opportunity to directly contribute to delivering business value across our Members Lifecycle please apply so you can learn more about this opportunity!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Plano TX or Phoenix. Relocation assistance is not available for this position.

What youll do:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Utilizes data & analytics acumen and deep business knowledge to increase strategy to execution alignment.
• Reduces risk of strategy divergence by influencing and partnering with business leaders in course of action translation.
• Facilitates and guides crossfunctional teams to systemically align business strategies and data & analytics investments
• Drive strategy: Partner with Business and Data & Analytics leadership to define the vision strategy and roadmap for required Data & Analytics Capabilities ensuring alignment with organizational outcomes and key results
• Lead strategic planning including cadences OKRs & Metrics aligned to company goals build frameworks for investment optimization and prioritization
• Collaboration consensus building and thoughtful and efficient communication will all be critical skills required to succeed
• Your primary mission will be to evaluate the internal and external market to assess drive strategy and execution alignment to our overall gotomarket strategy and initiatives to deliver optimal impact across the organization

What you have:

• Bachelors degree in Science Technology Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL Python GGplot Tableau)

• OR
  Advanced degree in Science Technology Engineering or Mathematics (STEM) or related degree discipline with 4 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages ((Example: SQL Python GGplot Tableau).
• Demonstrated knowledge of the function/discipline through application of knowledge skills abilities and technologies towards work products. (Example: Querying Data Wrangling Report Development Requirements Gathering).
• Demonstrated business acumen in the areas of the business operations industry practices and emerging trends required.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Knowledge of applicable compliance and regulatory data requirements and ability to develop document and maintain policy/procedures in adherence to these requirements.

What sets you apart:

• Experience evaluating the external and internal environment to facilitate hypothesisbased problem solving
• Experience collaborating with Data & Analytics Product Managers to determine what business challenges we can address near mid and long term and experience translating this into a 1 3year Data & Analytics capability roadmaps
• Experience developing business cases to address business challenges
• Experience gaining senior executive support to secure investment funding
• Demonstrated experience influencing through communication

Compensation range: The salary range for this position is: $103450.00 $197730.00

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy bestinclass benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.