Front Desk Specialist at Baskins Creek Condos
Front Desk Specialist at Baskins Creek Condos
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1 Vacancy
Job Description
Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today were the largest fullservice vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentalsso much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.
What were looking for
Vacasa is seeking a hardworking energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners you will help us maintain our quickly growing portfolio of vacation homes. This job works at the Baskin Creek Condos in Gatlinburg.
Compensation
- $17 / hour. Actual pay will vary based on a candidates skill experience education and/or location.
- More benefits and company perks information below
What youll do
- Act as the first point of contact for our guests vendors and occasionally our owners within a local management office
- Be responsible for taking incoming phone calls occasional outbound calls and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation statement or other concern
- Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
- Verify unit availability to assist with scheduling vendor or realtor visits
- Meet and maintain Vacasa standards and metrics such as guest satisfaction accuracy efficiency and inquiry conversion to reservations
- Build and maintain business relationships and open lines of communication with other internal support teams
The skills youll need
- Technical computer skills required on all forms of hardware laptops tablets and mobile devices
- Professional in all forms of communications such as email phone calls video calls and texts
- Ability to work well under pressure in an agile fastpaced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Prior housekeeping experience a plus
- Adhere to all company policies and procedures
Work environment and physical demands
- Availability to work Sunday through Saturday early mornings and evenings as needed
- Ability to use hands to finger handle or feel and reach with hands and arms
- Ability to stand sit and walk for an extended period of time
- Reach overhead and below the waist
- Regularly push pull and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend stoop squat kneel and twist
- The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.
What youll get
- Health/dental/vision insurance based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid Vacation & Sick Time
- Employee Assistance Program (EAP)
- Employee Discounts
- Please visit ourcareers pageto review our full benefits offerings
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged.
Vacasa is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation a valid drivers license and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license be at least 21 years of age and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check.
Required Experience:
Unclear Seniority
Employment Type
Hourly
