Desktop Support Analyst
Desktop Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Provide customerfacing enduser support that includes:
Install and configure desktops laptops mobile devices and associated peripherals and related software
Perform BreakFix such as Deskside Support Desktop/Laptop Refreshes
Provide onsite technical assistance to End Users
Manage incident queue and ensure tickets are resolved/closed within defined service level agreement (SLA); Respond to enduser requests for updates on incident status and promptly follow up as needed
Provide support for Zebra label printers RF 9000 series barcode scanning and WT41N0 barcode scanning devices
Onboard and offboard users with company hardware software permissions
Record all hardware inventory moves in Inventory Master and perform routine audits to ensure Inventory Master integrity; Process all equipment new purchases and replacements complying with departmental policy
Collaborate on crossfunctionals team providing support to Windows and Mac equipment
Diagnose and resolve unique problems associated with application software and operating systems; Determine the source of problems and classify their level priority and nature
Ensure computers interconnect seamlessly with diverse systems including associated validation systems file servers email servers computer conferencing systems application servers and administrative systems
Document procedures standards best practices configurations settings installation sequences and backout instructions
Create and/or maintain clear documentation pertaining to the desktop environment
Provide remote support for all DC facilities as required
Employment Type
Full Time
