Manager, Personal Insurance

Job Title: Manager Personal Lines InsuranceLocation: Hamilton ON CanadaJob Type: FullTime In Office Permanent

Lead with purpose. Drive performance. Elevate the client experience.

Join our dynamic Personal Lines Insurance team and play a key role in shaping the future of client service and operational excellence. We are seeking a Manager Personal Lines Insurance to oversee the departments core pillars: training and compliance client service business development and sales execution.

In this strategic leadership role youll lead highperforming teams align performance with business objectives and champion a culture of innovation and accountability. If youre passionate about people process and results we want to hear from you.

Key Responsibilities

Lead Teams

• Provide leadership to the Training & Compliance team Customer Service and Business Development units.

• Ensure efficient workflows audit readiness skill development and achievement of retention and service KPIs.

Drive Growth

• Increase revenue through new business development upselling and crossselling initiatives.

• Support the expansion of our Group Home & Auto Insurance Program.

Collaborate Across Departments

• Work closely with internal stakeholders to identify opportunities drive results and lead change management initiatives.

Improve Processes

• Streamline operations enhance data accuracy and advocate for the use of innovative tools and technologies.

Coach & Develop Talent

• Mentor team leads and cultivate a culture of performance professional growth and continuous improvement.

What Youll Need to Be Successful

• 710 years of experience in Personal Lines Insurance including proven success in leadership or management roles.

• Deep understanding of insurance service delivery client retention compliance and business development strategies.

• Experience leading multifunctional teams and supporting crossdepartmental collaboration.

• MUST HAVE a Strong working knowledge of EPIC including workflows reporting and team optimization.

• Demonstrated success in leading through organizational change including process and cultural transformation.

• Excellent communication strategic thinking and change management capabilities.

• Familiarity with insurance technology platforms CRM systems and automation tools (e.g. Quandri Applied products).

Why Join Us

We are committed to investing in your success from day one. Our comprehensive support and benefits are designed to help you thriveprofessionally and personally. As part of our team youll enjoy:

• A rewarding and impactful career with opportunities for growth and development.

• A generous Learning & Development reimbursement program to support your ongoing professional advancement.

• Comprehensive health and dental coverage including an enhanced Mental Health Benefit.

• Retirement savings support to help plan for your future.

• Paid time off to volunteer empowering you to give back to your community.

• Access to a holistic wellness program promoting wellbeing in every aspect of your life.

• A collaborative and inclusive work environment with exceptional colleagues who value teamwork and excellence.

Ready to take the next stepApply today and be part of a collaborative forwardthinking team thats redefining what it means to deliver outstanding insurance service.

Is this one for YOU Lets talk

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