Assistant Front Office Manager
Assistant Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Providence Hotel
The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center Dunkin Donuts Convention Center as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.
The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company and as a result our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our fulltime associates all of our associates are provided the greatest benefit of all which is opportunity.
Job Description
The Assistant Front Office Manager will be responsible for working closely with the Front Office Manager to oversee all areas of operation relating to the guest experience; all aspects of the Omni Select Guest Program; all systems and control aspects of the Front Office; and the development of all Front Office associates. Must be able to work a flexible schedule including weekends holidays and overnights.
Responsibilities
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.s ESPs Special Requests etc.
- Prepare group information sheets.
- Complete checkout with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work nights weekends and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented ability to multitask detail orientation and excellent organizational skills needed.
- Four year college degree preferably in the hospitality industry
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
IC
Employment Type
Unclear
