Assistant Store Manager
Assistant Store Manager
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Salary Not Disclosed
1 Vacancy
Job Description
It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever with stores opening across Canada the US and UK. By the end of year we will have 30 stores in our scaling retail network.
As our newest Assistant Store Manager you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager you will be responsible for supporting all aspects of the store including operations driving customer service excellence increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives.You are a dynamic individual with an entrepreneurial mindset exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager you are second in command and have a tremendous impact on driving growth and achieving the KPIs providing the best in class customer service experience for our clients supporting talent acquisition & development activities visual merchandising and operations while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in datadriven decision making.
- Support the development of store business strategies as defined by the Store and District Manager
- Maximize results and achievement of Key Performance Indicators (KPIs) by driving own performance as well as the performance and engagement of the team
- Drive business through clienteling sourcing new customers and fostering ongoing productive relationships with customers
- Review weekly and monthly sales and product performance data taking action to improve sales performance
- Establish and implement changes to improve product performance where possible
- Improve sales performance of the team through feedback coaching and training
- Review space productivity data and take action to maximize productivity and sales performance
- Gather insights from customers communicating them to HQ
- Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
- Support local and community events and lead the event submission process at the store aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the postmortem reporting.
- Improve the quality of the instore customer experience by communicating and training staff on Mejuris Steps of Selling fostering relationships through the Mejuri Brand story.
- Provide instore coaching to staff working alongside them to demonstrate best practices in hosting customer service and product knowledge.
- Champion an OMNI business mentality continuously seeking opportunities to remove barriers to purchase and friction points for customers.
- Be the voice of the customer ensuring insights and opportunities to improve brand product and services are communicated back to Mejuri HQ as needed.
- Promptly respond to and escalate any customer complaints.
Leadership:
- Assist the Store Manager in coaching and developing a serviceminded and high performing team
- Assist in the hiring process for key team members in your store.
- Build and promote strong collaborative relationships in your market and HQ
- Create and participate in new hire onboarding and training activities for team members ensuring a high standard for delivery
- Foster a performance culture of ownership continuous improvement and goal achievement
- Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
- Assist Store Manager in monitoring Employee Relations related matters fostering a positive work environment
- Manage employee turnover by contributing to a positive harmonious and stimulating work environment that builds engagement
- Embed the Mejuri values into the teams daily activities
- Continuously network and build a candidate pipeline for current and future openings
- Monitor team compliance with Mejuri policies and procedures
Operations:
- Supporting maintenance of visual and operational standards with the leadership team
- Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
- Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems processes). Communicate with HQ where appropriate
- Manage all office and cleaning supply inventory placing orders as needed via our supply vendor.
- Manage team to prepare for and conduct stocktakes in a timely and effective manner
- Report any issues within the store to the Head Office including maintenance cleaning and safety issues.
- Manage security of store products and team raising any issues with Head Office
What youll bring to the team:
- Experience as a leader in retail sales or customer service
- Understanding of local market challenges and requirements relevant to new store openings
- A desire to deliver exceptional customer service
- Demonstrated understanding of service excellence in a consumer environment
- Excellent communication skills
- Datadriven decision making
- Tactical thinking
- You stay current and are on top of trends in retail youre well connected and you know how to navigate and grow your network to get the introductions you need
- The desire to work in a fast paced entrepreneurial environment you understand the importance of experimentation and iteration
- Bonus: youve worked at a startup or fast growing company
- Comprehensive medical and dental benefits including mental health coverage and generous personal and sick days for our fulltime employees. We also offer bereavement leave including miscarriage and stillbirth support.
- Parental leave salary topup of up to 80% as well as a personalized returntowork transition and accommodation plan for fulltime employees.
- Semiannual performance reviews.
- A generous product discount!
#LIOnsite
At Mejuri our success is driven by a strong commitment to our Purpose and Values. Theyre the foundation of our operations defining how we show up solve problems and accomplish incredible thingstogether.
Our strength comes from each team members dedication to embracing and embodying these Values daily. This isnt merely a duty; its a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success for us means living our values relentlessly.
Our values are:
RAISE THE BAR Stay Curious Share/Seek Feedback and Strive for Excellence
CUSTOMER OBSESSED Get Close to the Customer and prioritize them in our decisions
EMPOWERED OWNERS Treat the company like your own and take initiative
FIND A WAY Seek simple creative solutions and act fast
DRIVE RESULTS Be clear on your goals and be relentless in achieving them
TEAM FIRST Value team success over personal Ego
Required Experience:
Manager
Employment Type
Full Time
