Customer Success Manager 1
Customer Success Manager 1
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview
This position under the general direction of their manager serves as the identified PowerSchool success manager who provides dynamic account management for our awardwinning K12 software systems. PowerSchool is looking for an individual to coordinate all assigned contract renewals which include working directly with customers and internal team players to ensure timely and accurate execution. This position is designed to positively impact retention and renewal rates through proactive account management. This position is PowerSchools most valuable asset to advocate for our customers. This position relies heavily on personal accountability for results a willingness to go the extra mile for PowerSchool customers and a collaborative approach that brings the best to each and every customer. As a Customer Success Manager within PowerSchool the successful candidate will be a dynamic and organized selfstarter who can work independently while also being part of a team.
Responsibilities
- Owns the overall relationship with the customer
Project Manages a portfolio of accounts in order to achieve longterm success and ensure retention and renewal rates of portfolio
Accelerate the contract renewal process and ensure customer satisfaction
Lead discussions around forecasting and customer health with internal stakeholders
Accurately maintain a forecast of renewals and a dashboard of customer status
Answers evaluates and prioritizes incoming telephone & email requests for assistance from accounts in all customer segments who may be experiencing problems with hardware software networking and other computerrelated technologies
Resolve conflicts and provide solutions to customers in a timely manner
Builds relationships with customers to become a trusted advisor oversee adoption of PowerSchool products and services and promote best practices to continually drive incremental value and return on their investment
Periodically evaluate big picture themes and patterns. Assist in driving resolution crossfunctionally to prevent larger issues from occurring
Collaborates with sales teams to ensure growth attainment and increased footprint
All other duties as assigned
Qualifications
- Bachelors degree or equivalent work experienced
3 years prior experience in renewals account management customer success or sales in a software company preferably Software as a Service (SaaS)
12 years prior experience in direct client support role
Strong negotiation and interpersonal skills
Must thrive in a fastpaced everchanging environment
Articulate communication skills with the ability to drive a phone conversation
Ability to effectively prioritize and escalate customer issues as required
Proficient in Microsoft Office suite
Prior Salesforce CRM and Gainsight experience preferred
Strong attention to detail and time management
Strong oral and written communication skills
EEO Commitment
EEO Commitment
PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing
Required Experience:
Manager
Employment Type
Unclear
