Guest Experience Expert Placement Fixed Term

With its fragrant walled gardens stately Jacobean country house & 200 acres of Hertfordshire parkland the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. Marriott International the worlds largest hotel company with more than 500 global locations and 600000 associates worldwide is redefining the art of hosting so that our guests can travel brilliantly. Combining old school classic elegance and impressive grandeur with a contemporary holistic approach Hanbury Manor Marriott delivers premium choices sophisticated style and wellcrafted experiences for the discerning.

We are looking for a passionate Guest Experience Expert to join our wonderful team at Hanbury Manor for a fixed term placement of 612 months.

The impact youll make.

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest checkout experience youll make sure they leave us happy too.

Job summary:

Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe workplace following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

Key duties include:

• Process guest checkins assigning rooms and activating room keys.
• Coordinate with Housekeeping to track readiness of rooms for checkin and report any guest concerns.
• Answer respond to and process all guest calls messages questions or concerns.
• Give guests information and directions regarding property and local areas of interest.
• Process checkouts and resolving any disputed charges.
• Process payments and room charges as well as cashing guests personal and travellers cheques
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures.

What were looking for

• A warm peopleoriented demeanour
• A teamfirst attitude
• Positive outlook and outgoing personality
• Flexibility problemsolving skills and multitasking ability
• The ability to stand sit or walk for extended periods of time across a work shift.

What is in it for you

Youll be supported in and out of the workplace through:

• Competitive Salary 28days holiday including bank holidays increasing to a maximum of 35 days with each year of service
• Discount in our Cast Iron Grill restaurant/Vardons/Spa/Golf
• Length of service rewards
• Monthly/yearly recognition schemes
• Extensive training both internally and externally
• Worldclass career opportunities internationally within Marriott hotels tailored to your specific needs
• Heavily discounted room rates for you & friends and family
• Professional learning and development opportunities
• Complimentary meals on duty
• Complimentary dry cleaning we want you to look smart and wellgroomed at all times
• Complimentary use of Gym because your wellbeing is important
• Annual parties Christmas lunches Summer BBQs and Easter celebrations
• Pension scheme
• Cycle to work scheme
• Access to major high street discounts so you can treat your friends and family

Come and join us today and become part of the Marriott family.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the ohsofamiliar all around the globe. As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful heartfelt forwardthinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing global team andbecomethe best version of you.