Bursar's Office Representative
Bursar's Office Representative
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1 Vacancy
Job Description
The Bursars Office Representative is primarily responsible for providing customer service to students and their families in the Bursars Office. This includes explanations of bills knowledge of financial aid processes and payment plans. Requires adept handling of sensitive situations and a high expectation of customer service. Also responsible for receiving payments for student tuition departmental deposits posting of outside scholarships and data entry of deposit information utilizing the TouchNet cashiering system and Banner programs. Daily responsibilities also include handling all inquiries for pastdue balances for nonregistered students.
Duties and Responsibilities:
Utilize cashiering software and student information systems to complete miscellaneous transactions such as: processing cash and checks for student accounts thirdparty payments online payments departmental deposits nightly cashiering close process and daily bank cash deposits.
Provide individual customer service to answer student questions regarding account activity including account payments balances reconciliations corrections to students accounts 1098T and tax reporting. Exceptional verbal and written customer service skills are required.
Assist students families and departmental personnel with inquiries in person over the phone and via email. Ability to multitask while sitting in a highvolume customer service area and perform each job duty thoroughly. Requires skill in prioritizing and organization.
Maintaining monthly payment arrangements for pastdue accounts.
Processing payments that are received from the collection agencies.
Utilize cashiering software and student information systems to complete miscellaneous transactions such as: processing cash and checks for student accounts thirdparty payments online payments departmental deposits nightly cashiering close process and daily bank cash deposits.
Provide individual customer service to answer student questions regarding account activity including account payments balances reconciliations corrections to students accounts 1098T and tax reporting. Exceptional verbal and written customer service skills are required.
Assist students families and departmental personnel with inquiries in person over the phone and via email. Ability to multitask while sitting in a highvolume customer service area and perform each job duty thoroughly. Requires skill in prioritizing and organization.
Maintaining monthly payment arrangements for pastdue accounts.
Processing payments that are received from the collection agencies.
Required Qualifications:
High school diploma or GED
Desired Qualifications:
Associate degree or vocational or technical school degree.
Bachelors degree.
Salary Grade:
Staff Union (Local 153) SU18.0
Exempt/Nonexempt: Nonexempt
Physical Demands: General Office Environment
Special Instructions to Applicants:
Seton Hall University is committed to programs of Equal Employment Opportunity (EEO) and the principles of affirmative action.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
