Sierra West Airlines - Charter Sales & Customer Service Specialist
Sierra West Airlines - Charter Sales & Customer Service Specialist
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Job Description
We are seeking a dynamic and detailoriented Charter Sales & Customer Service Specialist to support both passenger and cargo charter operations. This role is responsible for generating quotes managing client relationships coordinating logistics and ensuring an exceptional experience for every customer. The ideal candidate will be a motivated team player with experience in sales aviation or customer service.
RESPONSIBILITIES AND DUTIES:
- Assist with both passenger and cargo charter sales including price quoting and trip coordination.
- Provide prompt and accurate responses to customer inquiries via phone email and in person.
- Maintain and update customer preference records and CRM systems.
- Generate quotes quickly and accurately handling a high volume of calls and emails.
- Build and maintain strong relationships with clients brokers and industry contacts to generate new business leads.
- Understand and explain aircraft specifications dimensions and performance capabilities.
- Promote company aircraft empty legs and special routing opportunities.
- Stay current on industry trends competitor offerings and regional charter pricing.
- Collaborate with operations flight and maintenance departments to ensure seamless trip execution.
- Coordinate client services including catering ground transportation and lodging.
- Ensure all pretrip documentation and FAA compliance requirements are met.
- Follow up with clients posttrip to ensure satisfaction and gather feedback.
- Represent the company professionally at trade shows and industry events.
- Outsource flights when company aircraft are unavailable ensuring profitability and customer satisfaction.
BASIC QUALIFICATIONS
- 2 years of experience in a related role (sales aviation or customer service).
- Highly proficient in Microsoft Office Suite.
- Typing speed of 35 WPM.
- Aviation experience especially in Part 135 operations highly desirable.
BENEFITS:
- Competitive compensation commensurate with industry experience and base location
- Health/Dental/Vision Benefits packages with options for employee / dependents
- 401K with company match
- PTO accrual for vacation and sick time
- Frequent training and growth opportunities
- Represent the company at local events and inperson client meetings including airport greets to support relationshipbuilding and brand presence.
Sierra West Airlines is an equal opportunity employer. We believe in creating an inclusive environment for all employees and applicants. We comply with applicable laws regarding equal opportunity and affirmative action. We provide employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. We are committed to providing reasonable accommodations for applicants with disabilities and disabled veterans. If you require assistance during the application process please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
