Public Inquiries Assistant 1 - Constituent Services Section
Public Inquiries Assistant 1 - Constituent Services Section
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Job Description
The Attorney Generals Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or inperson events to learn about the experiences of others.
Employees of the Attorney Generals Office must have been in their current positions for at least 12 months in order to be eligible for consideration.
The Ohio Attorney Generals Office is an Equal Opportunity Employer.
AGO#:
Background Check Info:
Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test
In addition an Internet search may be conducted of publicly available and jobrelated information through social media
(Facebook LinkedIn Twitter etc.) or through the use of search engines (Google Bing etc.).
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
1 course or 3 months experience in use of multiline telephone system; 1 course or 3 months experience in use of personal computer; 3 months training or 3 months experience in customer service.
Or equivalent of Minimum Class Qualifications For Employment noted above.
Job Skills:clerical and data entry confidentiality customer focus listening time management verbal communication
The Ohio Attorney Generals Office has played a vital role in shaping Ohios past and present and the work it does today helps chart the states future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime assist the criminal justice community provide legal counsel for state offices and agencies and enforce certain state laws. In these and other capacities staff members interact with tens of thousands of Ohioans each year.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible fulltime and parttime employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
The Ohio Attorney Generals Office is currently seeking candidates for two Public Inquiries Assistant positions in the Constituent Services Section. The Public Inquiries Assistant provides assistance and information to consumers business people government officials patients residents and general public in response to requests and inquiries.These positions will primarily be designated for remote working. There may be inperson requirements for training and operational needs. The headquarter location is Columbus Ohio.
The successful candidates will perform the following duties which include but are not limited to:
Handles high volume of telephone calls inquiries and communications to and from individuals (e.g. consumers victims
of crimes victims service providers business people government officials patients residents and general public).
Provides assistance and information to individuals in order to answer questions and/or resolve problems and/or complaints.
Accurately summarizes the constituents inquiry or request.
Assists in resolving problems questions or complaints.
Accurately completes forms on internal and external forms and databases using a variety of software.
Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems/complaints.
Provides general guidance advice resources and referrals.
Conducts follow up contact to ensure resolution of situation if necessary.
Maintains and retrieves records (electronic and hard copy) data documentation and reports regarding calls correspondence in person contacts and actions.
Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry.
Performs other related clerical duties (e.g. files copies scans types correspondence)
Employment Type
Full-Time
