Contractor Enablement Manager
Contractor Enablement Manager
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Job Description
Contractor Enablement Manager
Description:
As our Contractor Enablement Manageryou will equip contractors with the knowledge and skills to use Gordians procurement solutions on construction and maintenance projects. Your expertise in content development and training delivery is key to empowering contractors with our Job Ordering Contracting (JOC) solutions ensuring success from day one.
Key Responsibilities:
- Design develop and deliver comprehensive training programs and workshops for contractors to equip them with the knowledge and skills needed to complete construction jobs with Gordian.
- Foster strong contractor relationships that result in growth in contractoridentified construction projects contractor renewals and advocacy for Gordian.
- Develop highquality training collateral including materials playbooks howto guides and digital content to support contractors.
- Offer coaching and mentorship to contractors to help them understand and implement JOC methodologies and maximize their JOC contract.
- Collaborate with Contractor Engagement teammates and the Learning and Development team on content development and deployment.
- Lead virtual and inperson training sessions.
- Troubleshoot problems answer questions and provide solutions to ensure contractors can find and manage JOC projects successfully.
- Work closely with Operations Sales and Customer Success teams to deliver a seamless and supportive educational journey for contractors.
- Identify areas where contractors struggle and develop training content to address critical needs.
- Track contractor activitylevels (e.g. from project identification to completion) to identify contractors below expected performance and manage internal triage process.
- Assess the effectiveness of training programs through feedback surveys and performance metrics. Continuously improve our training programs to drive better performance.
- Prepare daily visual management and reporting of training activities contractor progress and performance.
- Lead initiatives to simplify what a contractor does leveraging VOC (voice of contractor) and continuous improvement measures.
- Cultivate a culture at Gordian where contractors are valued partners and treated like customers.
- Ability to travel up to 50% to deliver inperson training and to understand ontheground realities contractors face.
Qualifications
- 5 years experience in designing developing and implementing training programs.
- Expert in instructional design and developing training materials that are engaging and effective for our contractoraudience.
- Highly skilled at creating multimedia training content including PPT videos and webinars. Versed in using learning management systems (LMS) and elearning authoring tools like Articular Storyline or Adobe Captivate.
- Candidates with familiarity with the construction industry and construction estimating software are preferred.
- Certifications in training development instructional design or adult learning principles (e.g. Certified Professional in Learning and Performance Certified Training Development Professional) are a bonus.
- Able to evaluate training effectiveness and make datadriven decisions.
- Excellent communication and interpersonal skills to build and nurture contractor relationships.
- Exceptional organizational skills to prioritize needs across many contractor organizations regions and internal team members.
- Leadership and mentorship skills to guide contractors and advocate for their needs within Gordian.
Required Experience:
Manager
Employment Type
Full-Time
