Management Analyst 3 (Management Evaluation Supervisor)
Management Analyst 3 (Management Evaluation Supervisor)
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
MANAGEMENT ANALYST 3
(MANAGEMENT EVALUATION SUPERVISOR)
Division of Benefits and Medical Eligibility
Quality Management Administration (QMA)
Office of Program Evaluation (OPE)
8620 North 22nd Avenue Phoenix Arizona 85021
Salary: $25.6491 $27.1410
Grade: 20
Closing Date: May 15 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!
The Department of Economic Security Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Management Analyst 3 (Management Evaluation Supervisor) for the Office of Program Evaluation. Under the general direction of the Management Analyst 4 this position will supervise counsel coach mentor direct train and complete performance evaluations for MA staff. This position is responsible for the accuracy thoroughness and timeliness of work assignments of the MA staff to validate compliance with agency requirements and to ensure the intent of Federal and State laws relevant to the Supplemental Nutrition Assistance Program (SNAP) are met.
Travel will be required within the State of Arizona.
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
Be aware of new revised or enhanced Federal and State policy and/or procedural changes.
Problem analysis of policy systems and training related matters.
Information exchange and collaborative partnerships using excellent customer service with internal and external stakeholders.
Plans organizes and supervises the activities of a Management Evaluation (ME) unit. This is accomplished by reviewing the tasks completed by staff analyzing reports workloads workflow and the retention of quality personnel. Develops ME review guides in collaboration with the Food and Nutrition Service the Family Assistance Administration and OPE management.
Evaluate the quality of work through a case read process and monthly conferences prepare evaluations determine training needs develop and prepare training materials coordinate and present training when necessary implement corrective action plans as needed. Analyze errors and probable causes develop error trend reports.
Monitor unit timeliness imposed by the USDA/FNS to ensure compliance with Federal and State deadlines. Monitors internal OPE deadlines implemented by management.
Knowledge of:
Food and Nutrition Service Department of Agriculture Code of Federal Regulations (CFR) Title 7 Subchapter CFood Stamp and Food Distribution Program PartsCertification of Eligible Households Issuance and Use of Program benefits Performance Reporting Systems Part 5b Privacy Act Regulations Part 80 Nondiscrimination under Programs receiving Federal Assistance through DHH.
Food Stamps Program eligibility requirements policies and procedures.
Skills in:
Professional communication skills (verbal and written).
Various Microsoft programs such as: Explorer Power Point Excel Access Word and Google Suite.
Mentoring and training staff.
Providing direction with complex policy mediate conflicts with workloads staffing issues procedures and resolve differences.
Effective time management.
Ability to:
Analyze and evaluate staff performance to ensure accuracy and continuous improvement of job skills.
Prioritize plan and organize multiple tasks.
Evaluate existing work processes and formulate plans for improvement.
Provide direction motivation and mentoring.
The ideal candidate for this position will have:
Three (3) years of work experience in public assistance quality evaluation staff capacity (Benefits and Eligibility Specialist) or;
Two (2) years of work experience in a supervisory capacity (Benefits and Eligibility Supervisor or Benefits and Eligibility Manager).
The ability to travel within the State of Arizona.
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements.
Successfully pass background and reference check; employment is contingent upon completion of the abovementioned process and the Agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and shortterm disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and longterm disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours biweekly for the first 3 years
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
Sick time accrued at 3.70 hours biweekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a fulltime or parttime remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the LongTerm Disability (LTD) program after a 27week waiting period. The ASRS defined benefit plan provides for lifelong income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of taxdeferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions regarding this career opportunity please contact Angelina Clerry ator as .
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Angelina Clerry ator at . Requests should be made as early as possible to allow time to arrange the accommodation.
Required Experience:
Manager
Employment Type
Full-Time
