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Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests accounts upon completion of their stay. However the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent must to expand their skill sets and work in a fastpaced environment with new challenges daily. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multitask be detailoriented and be able to problem solve in order to effectively deal with internal and external customers. The ability to be flexible with shifts is a must. We are a hotel so when others are off we are busy and should be able to work Holidays and weekends when needed.
We are a 100% employeeowned company and benefits available include: Medical Dental Vision and 401k.
Additional perks include opportunities for advancementemployee discounts on hotel stays and a daily meal plan!
Required Experience:
Unclear Seniority
Full-Time