Service Advisor - 2nd Shift
Service Advisor - 2nd Shift
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Salary Not Disclosed
1 Vacancy
Job Description
Company Introduction:
Our familyowned and operated business is driven by our 4 Es of Doing Business Effective Efficient Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience skill set and knowledge as a Service Advisor with an established organization you could be the right fit for the Rihm Family Companies. Please apply today.
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BENEFITS WE OFFER:
- VERY COMPETETIVE PAY!
- Generous Personal Time Off Plan (PTO) Holidays
- Medical Dental Prescription & Vision Coverage
- Health Savings Account (HSA) with Employer Contribution
- Flexible Spending Account (FSA)
- 401(k) Savings Plan Employer Match
- Employer Paid Basic Term Life and AD&D Coverage
- Employer Paid Long Term Disability Insurance
- Short Term Disability Available with Employer Contribution
- Supplemental Insurance Available (Accident Critical Illness Hospital Indemnity)
- Company Paid Training
- Employee Assistance Program
- Company Discounts (ex. Verizon Employee Discount)
- Red Wing Shoe Safety Footwear Program
- Annual Tool Reimbursement Program
Position Summary:
Effectively and efficiently coordinate completion of customer repairs by greeting customers and scheduling service writing service orders and descriptions of problems and repairs.
Essential Position Functions/Responsibilities:
- Schedules service work for efficient and productive work outcomes
- Greets customers in a timely friendly manner
- Creates writes and completes repair orders
- Documents accurate description of customer complaints
- Upsellwhen appropriate
- References vehicle history warranty coverage open campaigns etc.
- Primary contact for providing service estimates and repair explanations to customers on a timely basis
- Obtains customer signatures and approvals
- Determines payment methods and obtains required approvals
- Updates customers on repair status
- Audits repair orders for completion
- Coordinates customer parking
- Responds to telephone and inperson inquiries in a professional manner
- Maintains professional appearance
- Keeps work area clean
- Other duties to meet business requirements
Qualifications:
- High School Diploma or GED
- Minimum 6 months of mechanical experience in transportation industry
Key Attributes/Skills/Characteristics:
- Excellent interpersonal and communications skills
- Reliable/dependable
- Highly organized
- Thorough and detail oriented
- Practical knowledge and abilities to use computer and computer applications
Preferred Qualifications:
- Service writing/advising experience
- Background and understanding of trucks and truck equipment
- Experience working in a truck repair facility
- Customer service experience
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee may on occasion lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision depth perception and ability to adjust focus
- The employee is regularly required to use arms hands and fingers to feel grasp push pull or squeeze and reach
- The employee is frequently required to stand walk sit talk climb (into trucks) and hear/listen and may on occasion stoop kneel balance or crouch (to assess trucks)
This job description is not designed to contain a comprehensive list of tasks responsibilities or duties. Rihm Family Companies reserves the right to amend this document to meet legal business and organization requirements as necessary.
Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience without regard to race/ethnicity religion gender identity/expression disability veteran status or any other legally protected classification.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
