Desktop Support Engineer
Desktop Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.
As a Desktop Support Engineer at Marmons Chicago office youll serve as the first point of contact and will be responsible for providing first and second level technical support to employees or customers. You will assist in the administration maintenance and support of businesscritical systems including cloud services enterprise applications desktop infrastructure servers storage network security telephony and other related services. This role requires strong troubleshooting skills excellent communication and a customerfocused approach.What Youll Do:
- Provide first and second level technical support to endusers via phone email or in person.
- Diagnose and resolve hardware software and networkrelated issues.
- Install configure and maintain computer systems peripheral devices and software applications.
- Perform user account management provisioning employee onboarding/offboarding and enduser training.
- Assist with the management and support of infrastructure and cloud services including M365 Okta and Azure.
- Assist with the setup and support of audio/visual equipment for meetings and events.
- Coordinate with thirdparty vendors for specialized IT services and support.
- Collaborate with other IT team members to escalate and resolve complex technical issues.
- Track document and maintain detailed records of reported problems and their resolutions.
- Ensure compliance with IT policies procedures and security measures.
- Participate in the testing and implementation of new software and hardware solutions.
- Maintain an inventory of IT equipment and software licenses.
- Stay up to date with the latest technological advancements and trends in the IT industry.
#LIHybrid
What Youll Bring to the Role:
- Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
- 5 years of experience in an IT support or help desk environment with exposure to cloud technologies.
- 3 years of experience in systems administration or highlevel technical support.
- Proficient knowledge of desktop systems (Windows & Mac) and cloudbased solutions like M365 Okta and Azure.
- Experience managing user identities permissions and licenses within cloud environments.
- Proficiency in troubleshooting common networking issues (TCP/IP DNS DHCP VPN etc.).
- Familiarity with remote desktop support tools ticketing systems and asset management tools.
- Proficiency in problemsolving analytical and organizational skills.
- Excellent communication skills and the ability to work effectively with internal and external teams
- Experience in providing exceptional customer service.
- Experience with PowerShell and other scripting languages.
- Relevant certifications (e.g. CompTIA A Network Microsoft Certified Professional) are a plus.
If youre enthusiastic about technology skilled in problemsolving and committed to supporting others we invite you to apply for the opportunity to join Marmons IT Help Desk team!
Pay Range:
60000..00We offer a comprehensive benefits package that may include medical dental vision 401k matching and more!
Following receipt of a conditional offer of employment candidates will be required to complete additional jobrelated screening processes as permitted or required by applicable law.
We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.
Employment Type
Full-Time
