Director of Operations
Director of Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
USD 5720 - 5720
1 Vacancy
Job Description
Job Details
Description
Director of Operations The Queen Marys Dark Harbor
Seasonal Position: August 1st 2025 to November 9th 2025
Are you ready to lead the chaos and craft the magic behind Southern Californias most haunted Halloween event The Queen Marys Dark Harbor produced by Thirteenth Floor Entertainment Group is seeking a seasonal Director of Operations to orchestrate the spinetingling spectacle that transforms the legendary Queen Mary into a worldclass Halloween destination. With haunted mazes hundreds of monsters immersive attractions and electrifying entertainment Dark Harbor is the ultimate stage for operational excellence and unforgettable guest experiences.
Position Overview
As the Director of Operations youll be the driving force behind the scenes ensuring every scream scare and show runs flawlessly. Reporting directly to the General Manager youll comanage operations across departments champion process improvements ensure efficient operations mentor and coach the operations team and uphold the highest standards of safety compliance and entertainment excellence.
Key Responsibilities
CoManagement & Leadership:
Lead and inspire a diverse team of over 500 seasonal staff department heads and vendors fostering a culture of excellence professionalism accountability innovation and relentless guest focus.
Serve as the operational standardbearer enforcing policies and procedures while mentoring staff to exceed expectations.
Vendor Management:
Serve as the main onsite contact for vendors during build operation and breakdown to maximize revenue and ensure every supplier meets our high standards for quality ethics efficiency and reliability.
Streamline collaboration with cuttingedge management tools reducing risk and maximizing efficiency.
Manage inhouse and contracted custodial services.
Operational Oversight & Process Improvement:
Direct daily operations across parking event entry/exit ticketing attractions guest services retail VIP experiences and food & beverage ensuring seamless execution and unforgettable moments.
Identify and implement process improvements costsaving innovations and best practices that elevate the Dark Harbor experience.
Communication & Stakeholder Engagement:
Act as the primary liaison between the General Manager operational teams and select external partners ensuring clear timely communication and alignment with company objectives.
Advocate for operational excellence in every meeting decision and initiative.
Compliance Risk Management & Safety:
Ensure all operations comply with company policies industry regulations and safety standards proactively mitigating risks and leading compliance reviews.
Champion a culture of safety and vigilance protecting both guests and staff.
Team Development & Training:
Support the growth and development of your team providing coaching feedback and opportunities for professional advancement.
Cultivate a highperforming collaborative environment where every team member thrives.
With the General Manager plan the preseason training schedule and curriculum.
Plan and lead preseason training modules to ensure the operations team is equipped to perform their duties at the highest standards of safety and guest satisfaction by opening night.
Qualifications
Key Qualifications
Proven experience in operations management preferably in theme parks entertainment hospitality or largescale events.
Exceptional leadership communication and interpersonal skills with a passion for building and motivating highperforming teams.
Expertise in policy enforcement process optimization and vendor management.
Adaptability and resilience with the ability to pivot quickly in a fastpaced highpressure environment.
Commitment to upholding the highest standards of safety compliance and guest satisfaction.
Why Join Dark Harbor
Be part of a worldrenowned Halloween event that draws thousands of thrillseekers each year.
Lead a passionate dynamic team in an environment that values creativity collaboration and operational excellence.
Make a lasting impact on one of the most iconic haunted attractions in the country.
Ready to summon your leadership skills and help us deliver the ultimate Halloween experience Apply today and become the heart of Dark Harbors legendary frights!
Required Experience:
Director
Employment Type
Temp
