Sr. Member Engagement Advisor (Account Manager)
Sr. Member Engagement Advisor (Account Manager)
Posted on :
15-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 78000 - 85000
Vacancy
1 Vacancy
Posted on :
15-05-2025
Job Description
This is a hybrid role. Candidate will be required to work in the Arlington VA office Tuesdays Wednesdays and Thursdays.
Senior Member Engagement Advisor (Account Manager)
WHO WE ARE
NACD is the trusted association for board directors. For more than 45 years we have helped leaders build successful companies that make a difference in the world. Were a collective of over 23000 individuals 1750 boards more than 20 chapters across 35 locations. As a peertopeer network were committed to navigating the governance landscape together. Our trusted resources and dedication to partnering innovation and education empowers directors and transforms boards to stay on the leading edge of corporate governance.
SUMMARY
As a Senior Member Engagement Advisor you will be working directly with some of the most prominent corporations directors CEOs and CSuite officers. The Advisor helps members identify opportunities for enhancing governance in the boardroom by suggesting NACD content and events. This is a highly visible role directly influencing adoption engagement expansion and renewal.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the primary contact for members throughout their journey: from onboarding through adoption support expansion and renewals.
- Develop a trusted advisor relationship with members.
- Engages members in substantive discussions about board challenges and identifies relevant NACD solutions including resources events and services.
- Collaborates with the Manager Member Engagement to build a targeted account strategy and success plans.
- Monitors member usage and other content interactions to ensure accounts are engaged.
- Identifies trends within the business environment and specific industry portfolios to drive utilization and tailored support.
- Consistently achieves revenue goals within assigned portfolio and clearly communicates progress to goals.
- Serves as a thought leader and content expert in the areas of board support corporate governance and related NACD resources and services.
- Represents the voice of the member in internal meetings.
- Performs other duties as assigned.
QUALIFICATIONS & EXPERIENCE
- An undergraduate degree is required.
- The successful candidate will have a minimum of four years of experience with client success account management sales or fundraising. Professional services experience or governance background is preferred.
- Ability to develop strong relationships with a companys board of directors and Csuite executives.
- Must be solutionsoriented and comfortable with problem solving and conflict mitigation.
- Ability to develop product/content usage plans.
- Ability to handle multiple priorities meet deadlines and followthrough with minimal supervision.
- Experience using AI technology and data to drive strategic decisions and innovative solutions.
- CRM Salesforce or other data management experience is preferred. Public speaking experience is also a plus.
- Proficient in Microsoft Word Excel and PowerPoint.
PERSONAL ATTRIBUTES & COMPETENCIES
- Demonstrate a strong learning mindset and positivity.
- Clear professional written and verbal communication.
- Must be a selfstarter.
- Strong organizational analytical detailed planning and project management skills.
- Ability to grasp concepts quickly and think creatively to exceed member expectations.
- Collaborative and can work in a hybrid environment.
- Strong work ethic.
FEATURED BENEFITS
- Medical dental and vision
- 401(k) plan with a generous company contribution
- Generous paid time off (annualized minimum of 22 days)
- Educational assistance
- Hybrid work environment
- Paid parental leave
This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be required to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
The salary/hourly range for this position is $78000$85000 with the potential to earn an additional $30000$35000 annually in performancebased bonuses paid quarterly. Compensation is based on several factors including but not limited to education work experience certifications etc.
Required Experience:
Manager
Employment Type
Advisor
Key Skills
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