Barback Fling Casino Bar Part Time (Harrah's Pompano Beach)

ESSENTIAL DUTIES & RESPONSIBILITIES

1. General:
   • Deal with highvolume customer interactions and be consistently outgoing upbeat and cheerful.
   • Build guest relations throughout every shift by talking with customers making them feel welcome and comfortable and inviting them back.
   • Stock bar items daily and fill the ice bins as needed.
   • Assume duties of the bartender and cocktail waitresses during breaks.
   • Replace bottles on the Berg Beverage System juices and beer kegs on the line.
   • Empty the garbage and mop the floors as needed.
   • Prepare drinks correctly and promptly for guests at bar and F&B Servers.
   • Sell amenities to guests accurately ringing orders taking payments and making change as necessary.
   • Understand and adhere to established cash handling procedures and policies.
   • Assist with cleaning the bar area and with inventory.
   • Appropriately use all bar equipment and cash handling systems.
   • Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
   • Have complete knowledge of all casino events and promotional activities and assist as needed.
   • Keep work area in a clean and orderly manner.
   • Adhere to regulatory departmental and Company policies in an ethical manner and empower and require others to do the same.
   • Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel seek to resolve all situations in a manner that maintains positive guest relationships.
2. Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
   • Assist in maintaining a spotless casino by disposing of any cups glasses bottles or other items left on the floor by guests.
   • Perform other duties as assigned or reasonably requested by any member of management.
3. Operating Principles: Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills ofFamily Style Service to provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
4. Tools and Technology: Computer station MICROS cash register system; Serving trays and cash caddy; beverage dispensers; blender; ice cart/tub; hand dolly; cleaning materials; wet mops and brooms.
5. Licensure:Must be able to obtain and maintain a 1055 Slot/Cardroom/PariMutuel Individual Combo Employee Occupational be at least 21 years of age. No tax returns are required for this position.

QUALIFICATIONS

1. Experience: A high school diploma or GED equivalent is preferred.
2. Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction. Knowledge of gaming laws and regulations.
3. Skills: Managing ones own time and the time of full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate actions in relation to others actions. Actively looking for ways to help people.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Physical Demands: Required to stand and walk; use hands to finger handle or feel objects tools or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds including lifting overhead. Specific vision abilities required by the job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
2. Work Environment: A casino environment exposed to bright flashing lights noise smoke and varied temperatures. Use of elevator and stairs. May also work in a banquet/showroom environment with varied noise levels and temperatures wet areas and exposure to lowlevel lights.