Account Director UK&I â Specialist Sales Support Office
Account Director UK&I â Specialist Sales Support Office
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Job Description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.
A WORLD OF REWARDS
- Free and healthy meals when on duty
- Grow your Career !
- Personal Development programmes designed to support you at every step of your career
- A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- Team Member Referral Program
- High street discounts: with Perks at Work
- Holiday: 25 days plus Bank Holiday
- Discounted dental and health cover
- Modern and inclusive Team Members areas
- Car allowance
The Account Director UK&I will manage and grow the highest value and largest potential Share of Wallet Key accounts for Owned & Operated Hotels across the UK & Ireland on a national level. This role is responsible for creating and communicating account strategies to drive increased market share and demonstrate clear value to internal stakeholders and external customers. The Account Director UK&I is responsible for the highest performing TOP UK&I based accounts focusing 100% on the domestic market. With a strong passion for building and developing relationships the ideal candidate will possess a solid commercial background within the hotel industry and proven experience working with UKIbased partners. This role is exclusively focused on Owned & Operated UK&I hotels. The position is hybrid with an office base at Hilton London Kensington. Frequent travel within the UK & Ireland is required including visits to London as well as attendance at customer engagements UK&I tradeshows and sales missions.
Position Summary:
Planning Activities 40%
- Develops strategies and directions foraccounts in remit.
- Identifies and evaluates business opportunities forthe companyand directs accordingly.
- Executes strategic account development plans and supports communications of key messages internally and externally.
- Develops plans to implement long term goals forthe businessthat are the basis for short term goals and annual operational planning.
- Develops appropriate objectives forteamand directs their achievement.
- Accountable for the delivery of the strategy and activities of the sales function.
- Total account management focus.
- Quickly determine the segments within the account that provide the greater opportunities.
Organizing Activities 35%
- Implements plans to ensure overall strategic direction is consistent and supported by other areas.
- Identifies resources oversees activities and confers with key stakeholders to ensure objectives of the team and sales function are accomplished.
- Directs assignment of tasks ensuring optimum allocation of resources.
- Ensures management communication plan is properly executed.
- Oversees and evaluates business processes to maximize efficiency and effectiveness.
- Monitors and reviews the impact of marketing initiatives on the account strategy.
- Establishes and develops effective working relationships with key customers.
- Networks with sub account handlers
- Strengthens relationship with UK&I Owned and Operated hotels.
- Works the opportunities via third parties.
- Builds implements and communicates the account strategies delivering the expected targets.
- Develops Account Plans that specify objectives timescales and sales methods to support the defined account strategy and ensures maximum opportunity for account penetration.
- Accurately identifies the level of influence and decision making power of contacts in the customerorganizationand uses these to secure business.
- Accountable for communicating the strategy ADP and activities on a quarterly basis along with relevant issues opportunities and successes.
Directing & Controlling Activities 15%
- Reviews Account DevelopmentPlans on a quarterly basis updating records accordingly.
- Implements account specific marketing initiatives to help drive the business.
- Agrees marketing activity to underpin the account strategies and deliver increased customer / market share.
- Works within approved budgets and adjusts activities and expenses to ensure optimal financial results.
- To provide accurate management reports to review account performance and communicate future plans.
- Reviews customer base to determine new opportunities for account penetration.
Tradeshow & Sales Missions
In addition to the performance of the essential functions this position will be required to perform the following supportive function with the percentage of time performing each function to be solely determined by the line managed based upon the particular requirements of the company.
Attendance at National sales missions and tradeshows.
Specific Job Knowledge Skill and Ability
The individual must possess the following knowledge skills and abilities and be able to perform the essential functions of the job with or without reasonable accommodation.
Required
- Excellent communication skills; presentations written and public speaking.
- Ability to direct collaboration among crossfunctional teams including external resources.
- Ability to analyze departmental financial data in order to make strategic and tactical decisions.
- Leads by example to resolve conflicts introduce change and ensure collaboration among others.
- Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information.
- Ability to take initiative to identify prioritize and implement actions required to achieve functional goals.
- Strong problem solving skills including ability to address any issue in collaboration with others identify and prevent potential problems and develop problem solving skills in others.
- Ability to work independently.
- Ability to adjust plans and priorities as situations change.
- Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions.
- Selfreliant working with minimal control and direction.
- Takes calculated risks to achieve results in consultation with immediate supervisor and other relevant team members.
- Contributes and is effective when team working with peers.
- Has good relationship management skills and presents the appropriate professional image to customers and external contacts.
- Can handle more than one task/situation at a time.
- University degree or experience in lieu thereof.
- Significant work experience incustomer facing revenue generating roles.
- Experience working in multicultural or international settings.
- Fluency in English.
Preferred
- A graduate of a hospitality management school Hotel Management School or a similar degree.
- Knowledge of Salesforce Delphi or a similar database/reservations system
- Hospitality industry experience preferred in Sales Marketing Revenue or Operating roles.
- Indepth knowledge of business sector(s) they manage.
- UK&I Key account management experience advantageous.
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Director
Employment Type
Full-Time
