Field Service Engineer
Field Service Engineer
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Job Description
Job Description:
The Field Engineering role forms part of multidisciplined project teams to design and deliver complex missioncritical voice and data systems. The systems may be used directly by our customers or by Motorola Solutions to deliver Managed Services to our customers.
The Field Engineers work in the postsales phases of projects and depending on size and complexity may support multiple projects in a given period. They may also be required to provide support to the Presales and Services Organization.
The key responsibilities of the System Integration Field Engineer :
Manage and/or perform implementation of communication system solutions and services that satisfy the requirements of the customer end user and operator
Provides technical support for Solution Staging as required
Responsible for the installation integration testing and commissioning of MSI and 3rd party solutions (with support from the supplier/vendor)
Responsible for identifying investigating and troubleshooting technical issues during project implementation
Responsible for onsite Acceptance Tests while coordinating the technical aspects of the acceptance testing.
Update of technical documentation and technical change management
Provide technical support during all project phases through to handover to the Support organisation
Communications Attend customer meetings status updates and provide project reporting.
Provide onsite or remote support to customers and partners
Responsible for selfdevelopment through an agreedupon training plan experience and knowledge transfer.
Leading the field deployment and daytoday activities: Deploying configuring commissioning Testing and troubleshooting systems and solutions.
Identifies and mitigates technical risks; develops and implements risk mitigation plans and recommends corrective actions.
Interface communicate and coordinate with the customer partner subcontractor on project deployment and best practices where required.
Ensure the project is delivered to the Motorola Solutions Quality Health and Safety standards.
Conducts technical implementation assessments directly with end users and the project team.
Knowledge transfer from the design team to the implementation team and the customer. Coordinate the interface between design and implementation.
Implementation team focal point for issues raised during deployment and responsible for tracking through to resolution.
Basic Requirements:
- Fluent in English.
- University degree in Telecommunication Engineering Computer Engineering Electrical/Electronic Engineering or related field would be an additional advantage.
- At least 4 years of professional engineering experience in Telecommunication System IP Transport Network IT Field Service Technical Support or equivalent.
- Knowledge in IP Network (Switch Router Firewall etc.)
- Good knowledge in Radio Frequency (Base Station TX/RX Mobile /Portable Radio RF test equip.)
- Manual skills for field work like wiring soldering and physical installation of equipment in addition to commissioning and testing tasks.
- Valid driving license.
- Availability and willingness to travel (80%) inside and outside the residence country.
Employment Type
Full Time
