Customer Service Representative - French - Porto
Customer Service Representative - French - Porto
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Job Description
Are you fluent in French and passionate about delivering exceptional customer service Take your career to the next level by joining our innovative remotefriendly team based in Porto! Experience an inclusive global work culture where your ideas are welcomed your skills developed and your worklife balance respectedall while working from the comfort of your home or in our vibrant Porto office.
FrenchSpeaking Customer Service Representative Jobs Porto Portugal
As a Customer Service Representative (Frenchspeaking) you will engage with customers from around the world across multiple digital channels. You will represent an international brand ensuring every customer receives professional courteous and solutionoriented assistance. Join our forwardthinking and diverse team in Porto and make an impact by delivering worldclass customer experiences every day.
Position: Customer Service Representative
Location: Porto Portugal
Work model: onsite
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls to assist customers with inquiries
- Assist customers with booking inquiries vehicle availability and reservation modifications.
- Provide guidance on policies insurance options and additional services to ensure a smooth experience
- Identify upselling opportunities and promote valueadded services to meet customer needs and drive revenue
- Resolve customer complaints efficiently maintaining a positive customer experience across all touchpoints
- Maintain accurate records of interactions transactions and case resolutions in the system
REQUIREMENTS:
- Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)
- Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
- Proven ability in sales with a strong resultsdriven approach
- Proficiency in using digital tools and technology
- Skilled at recognizing business opportunities and recommending relevant services to customers
- Excellent interpersonal and communication skills
- Strong conflict resolution and problemsolving abilities
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Working schedule: Monday Friday 8AM7PM
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- Relocation support
- And many more!
Grow Your Career as a French Customer Service Representative in Porto
If you thrive on helping others enjoy dynamic virtual or officebased environments and are looking to grow with a global company this is your ideal opportunity. Apply today to join our customercentric team as a Frenchspeaking Customer Service Representative in Porto!
Employment Type
Full Time
