1st Line Support Engineer
1st Line Support Engineer
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Job Description
This is an excellent opportunity for a proactive and technically minded individual to join the team as a 1st Line Support Engineer. Acting as the first point of contact for all IT and applicationrelated queries the role is key in supporting staff with daytoday technical issues while also contributing to the maintenance and enhancement of internal systems. The successful candidate will gain handson experience with bespoke business applications and play a supportive role across a broad range of IT operations.
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New exciting opportunity in Guildford!
Job title: 1st Line Support Engineer
Salary:
Location: Guildford Hybrid working available
Hours: Monday Friday 9am 5pm (Fixed hybrid Monday & Friday WFH)
Benefits: Social Events Charity Support Volunteer Days Annual Salary Reviews plus even more perks waiting after you pass your probation!
The Role:
This is an excellent opportunity for a proactive and technically minded individual to join the team as a 1st Line Support Engineer. Acting as the first point of contact for all IT and applicationrelated queries the role is key in supporting staff with daytoday technical issues while also contributing to the maintenance and enhancement of internal systems. The successful candidate will gain handson experience with bespoke business applications and play a supportive role across a broad range of IT operations.
Key Responsibilities:
- Frontline Support: Respond to and resolve firstline technical issues relating to hardware software and user access.
- Application Support: Gain knowledge of inhouse applications providing support and escalating complex issues when necessary.
- End User Assistance: Help staff troubleshoot and navigate internal systems effectively.
- Equipment Setup: Assist with the installation configuration and relocation of computers monitors and peripherals.
- Vendor Liaison: Work with thirdparty IT providers and software vendors to coordinate issue resolution.
- Documentation: Contribute to the creation and maintenance of clear uptodate support guides and technical documentation.
About You:
- Minimum of 1 years experience in a firstline IT support role or officebased experience supported by a recognised IT qualification.
- Excellent communication skills both written and verbal with a professional and approachable manner.
- Proficient in Microsoft Office applications particularly Outlook Excel and Word.
- Fast learner with a genuine interest in developing a career in IT and application support.
- Able to remain calm under pressure and adapt to changing priorities with ease.
***For your information:
*Interested Please send you CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive despite our best efforts it is not possible to respond to every application. Therefore only shortlisted candidates will be contacted for this particular role and if you havent heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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Requirements
- Minimum of 1 years experience in a firstline IT support role or officebased experience supported by a recognised IT qualification.
- Excellent communication skills both written and verbal with a professional and approachable manner.
- Proficient in Microsoft Office applications particularly Outlook Excel and Word.
- Fast learner with a genuine interest in developing a career in IT and application support.
- Able to remain calm under pressure and adapt to changing priorities with ease.
Benefits
Social Events Charity Support Volunteer Days Annual Salary Reviews plus even more perks waiting after you pass your probation!
Employment Type
Full Time
