Outpatient Clinic Coordinator- Greensboro, NC

Greeting clients and visitors

Scheduling Appointments includes appointments/evaluations for new clients and existing clients. Follow up with clients if client is late/does not show.

Maintain new referral/client information responsibilities include sending out and receiving back new client packets prior to first visit: schedule evaluations file evaluation reports within 7 days and a copy to referral source schedule client with therapist enter new client into billing software ensure all information/documentation in client chart is complete accurate in compliance with providers to ensure we can bill for services in a timely manner and minimize denials.

Responsible for obtaining coverage for evaluations and treatments. Responsible for oversight of clinic staff member s schedules to ensure treatment time is maximized and all clients are seen as scheduled. Monitor cancellations and noshow appointments.

Preparation and management of client charts responsibilities include preparation of patient chart at client s checkin enter client in electronic health record (onset SOC date name DOB insurance copay codes) ensure file is complete/accurate before refiling.

Insurance Verification includes verification for new clients and existing clients; insurance reverification completed at the beginning of every month for all existing clients.

Provide Billing Support Collect any copays and/or other amounts owed at client checkin. Send all copays to corporate office as instructed and in a timely manner. Serve as a liaison between billing department and resident ensuring billing statements are accurate and received by the patient or beneficiary in a timely manner.

Serve as a back up to the Program Manager if directed assisting in assigned duties in the absence of the program manager including attendance at facility meetings related to outpatient population (AL/IL).

Assist clinical staff in safely transporting residents/patients to and from therapy. Assist clinical staff with patient care as directed.

Participate in opportunities for program development including but not limited to: communication with IDT staff marketing and awareness to potential patients and referral sources.

Ensure all equipment is stored appropriately and is in good working order. Ensure any work orders for equipment or facility repairs are directed to corporate in a timely manner.

General office/receptionist duties including but not limited to answering phones.

Other office and housekeeping duties as assigned to include but is not limited to ensuring entry way lobby and all common areas are safe clean and presentable to guests/clients/visitors at all times. Trash and restrooms should be monitored for cleanliness. Restrooms should be stocked with supplies at all times. Ensure a clinic policy is in place to certify materials and equipment are cleaned on a routine basis.

Complete initial insurance authorization to treat and reauthorizations. File in patient s chart.

Maintain customer relationships with referral sources through verbal and/or written communication.

Ensure current professional license for each clinical staff is displayed in designated area.

Assist with credentialing process as needed.

Order Supplies Submit through Corporate Office with Area Director prior approval.

Ensure clinic staff are entering documentation and billing charges in a timely manner.

Check clinic staff timesheets weekly for accuracy Compare timesheet to documentation software

Other duties as assigned

Benefits

• Competitive Compensation
  
• Comprehensive medical dental & vision plans
  
• Paid Time Off (PTO)
  
• Retirement Plan (401K) Company Match
  
• Life Insurance
  
• Company paid group life insurance
  
• Short & Long term disability
  
• Critical Illness
  
• Flexible Spending
  
• Licensure Reimbursement
  
• Bereavement Leave
  
• Accidental death and dismemberment
  
• Clinical support and training
  
• Continuing Education
  
• Tuition Assistance
  
• Christmas Club