ITPROUS_PS_SC_051325_11668-1_ Client Technologies Technician - Entry
ITPROUS_PS_SC_051325_11668-1_ Client Technologies Technician - Entry
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Government Experience Required
Scope of the Project:
Applicant must be able to assist under the general supervision of the IT Manager II for PC Support Regional Endpoint Technician I for Headquarters and District 1 or the Endpoint Technician I. Provide technical assistance to departmental personnel in the setup installation maintenance and proper usage of desktops laptops tablets printers scanners monitors application software local area network and associated equipment for the headquarters building for the South Carolina Department of Transportation (SCDOT) under the management of Information Technology Services (ITS).
Manages building laptops tablets and workstations using Microsoft Endpoint Configuration Manager. Confirms the installation is successful by ensuring the BitLocker key is stored in Active Directory and Intune and Microsoft Endpoint Configuration Manager client is installed. Ensures that desktops laptops and tablets fully check in 2.5 hours after the build completes.
Assists with the deployment of built devices in the headquarters building.
Applicant will be required to be onsite for 40 hours a week within the SCDOT headquarters building to provide IT support for IT Services Desktop Support staff.
Daily Duties / Responsibilities:
Build desktops laptops and tablets using Microsoft Endpoint Configuration Manager.
Ensure the BitLocker encryption key is successfully stored in Active Directory.
Ensure the Microsoft Endpoint Configuration Manager client is installed on each desktop laptop and tablet during the build process.
Ensure each desktop laptop and tablet stays connected to the NTS network for at least 2.5 hours after the build completes.
Ensure that all software listed on the build sheet is installed on each desktop laptop and tablet built.
Ensure that each desktop laptop tablet and/or 27 monitor is properly documented in AM Cloud Active Directory and the DrakEwell spreadsheet for labels in accordance with the Desktop Support DrakEwellIAM Procedure Manual.
Diagnose and resolve problems reported by users on PC hardware/software. Record work performed in the Help Desk system.
Perform routine maintenance and repairs on equipment or contact/send equipment to vendor for repair.
Assist with removal and disposal of obsolete equipment and other components salvaging any usable parts.
Perform other related duties as required.
Requirements
Required Skills (Ranked in Order of Importance):
General knowledge of personal computer and office automation systems.
General knowledge of the principles and practices of personal computer hardware software and peripheral equipment installation maintenance and repair.
Requires experience in Microsoft Windows installing hardware and software.
4 years of experience in desktop and networked systems support.
Extensive knowledge of desktops laptops and tablets.
Experience supporting the Microsoft Office Suite including Excel PowerPoint Word Outlook and Edge browser.
Expertise in supporting Windows 10.
Preferred Skills (Ranked in Order of Importance):
Knowledge of Windows 11.
Knowledge of Active Directory.
Ability to reason and think logically.
Ability to understand and follow written or oral procedures and instructions.
Skill in the operation of standard office equipment.
Ability to establish and maintain effective working relationships with associates.
Incumbent must possess excellent time management problemsolving written communication and customer service skills.
Operates agency computers telephone and tools to assemble and repair agency computers test equipment and related equipment.
Requires the exertion of 50 pounds of force occasionally and up to 20 pounds of force frequently.
Required Education:
A high school diploma and experience in computer deployments installation operation repair or related systems. An associate degree or a bachelor s degree in a related field may be substituted for the required work experience.
Benefits
- Health Insurance
- Sick Leave
General knowledge of personal computer and office automation systems. General knowledge of the principles and practices of personal computer hardware, software, and peripheral equipment installation, maintenance, and repair. Requires experience in Microsoft Windows, installing hardware and software. 4+ years of experience in desktop and networked systems support. Extensive knowledge of desktops, laptops, and tablets. Experience supporting the Microsoft Office Suite including Excel, PowerPoint, Word, Outlook, and Edge browser. Expertise in supporting Windows 10.
Education
Required Education: A high school diploma and experience in computer deployments, installation, operation, repair, or related systems. An associate degree or a bachelor s degree in a related field may be substituted for the required work experience.
Employment Type
Full Time
