Senior System Engineer
Senior System Engineer
Posted on :
14-05-2025
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1 Vacancy
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Job Description
IMPORTANT: There is a specific resume format attached here that must be strictly followed while preparing your resumes for submission to the JobsPassport portal for this role. Kindly download review and use the format for every submission. Resumes that do not adhere to this format will not be considered!
Template Network Services is seeking a highly skilled Senior System Engineer to join our team. The successful candidate will be responsible for providing design engineering technical implementation support process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional requirements. TheSenior System Engineer will also provide Level 2 and 3 technical support training and knowledge transfer to the Telephony Services staff. Additionally the role includes engineering and technical support for the CiscoUnified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Template Network Services is seeking a highly skilled Senior System Engineer to join our team. The successful candidate will be responsible for providing design engineering technical implementation support process design and service design package documentation for the Cisco Unified Contact Center Express (UCCX). This role requires expertise in enhanced call routing and call center agent/supervisor functional requirements. TheSenior System Engineer will also provide Level 2 and 3 technical support training and knowledge transfer to the Telephony Services staff. Additionally the role includes engineering and technical support for the CiscoUnified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
Key Responsibilities:
- Design and implement solutions for Cisco Unified Contact Center Express (UCCX) to meet enhanced call routing and call center functional requirements.
- Provide Level 2 and 3 technical support for UCCX CUCM and CUC.
- Develop process design and service design package documentation.
- Conduct training sessions and knowledge transfer to Telephony Services staff.
- Collaborate with team members to ensure seamless integration and operation of telephony systems.
- Troubleshoot and resolve complex technical issues related to UCCX CUCM and CUC.
- Stay updated with the latest industry trends and technologies to enhance service delivery.
Requirements
Required Technology Skill Set
- Cisco Unified Contact Center Express (UCCX): 5 years of experience
- Cisco Unified Communications Manager (CUCM): 5 years of experience
- Cisco Unity Connection (CUC): 5 years of experience
Qualifications:
- Proven experience in designing and implementing Cisco telephony solutions.
- Strong problemsolving skills and the ability to work independently.
- Excellent communication and interpersonal skills.
- Ability to train and mentor team members effectively.
Required Technology Skill Set Cisco Unified Contact Center Express (UCCX): 5+ years of experience Cisco Unified Communications Manager (CUCM): 5+ years of experience Cisco Unity Connection (CUC): 5+ years of experience Qualifications: Proven experience in designing and implementing Cisco telephony solutions. Strong problem-solving skills and the ability to work independently. Excellent communication and interpersonal skills. Ability to train and mentor team members effectively.
Employment Type
Full Time
Key Skills
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