Key Account Manager
Key Account Manager
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5-10years
240000 - 300000
1 Vacancy
Job Description
Client Relationship Management
Engage regularly with clients to gather feedback and identify improvement areas.
Proactively reduce churn by maintaining strong customer relationships and resolving issues promptly.
Product & Feature Support
Coordinate with the development team to address and resolve clientreported issues.
Gather prioritise and help implement customer feature requests in collaboration with the dev team.
Customer Support
Provide realtime support via chat and email for client queries.
Conduct product demos and onboarding sessions for new users.
Maintain and update a knowledge base to support customer selfservice.
CRM & Reporting
Keep the CRM system clean and updated with accurate client data and notes.
Generate regular internal reports on client activity engagement and feedback.
Requirements
- Excellent communication and interpersonal skills.
- Prior experience in clientfacing or customer support roles.
- Comfortable collaborating with development teams.
- Familiarity with ZOHO CRM (preferred).
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Proactive solutionoriented and detailfocused mindset.
Minimum 3+ years of extensive experience in quality inspection and auditing. Excellent computer skills, including proficiency in Excel, Word, and Outlook. Strong typing skills with high accuracy and attention to detail. Proven ability to detect errors and ensure nothing slips through the cracks when it comes to quality control and reporting.
Education
Bachelor's degree in Computer Science,
Employment Type
Full Time
