Front Desk Agent
Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
We are looking for a Front Desk Agent to join our team at Captura Hall. As the first point of contact for our guests you will play a key role in ensuring their stay is pleasant and comfortable. The ideal candidate will have excellent communication skills and a passion for delivering outstanding service.
Responsibilities:
Greet guests warmly and check them in and out efficiently.
Answer phone calls take reservations and assist with inquiries.
Maintain a clean and organized front desk area.
Process payments issue receipts and handle billing inquiries.
Coordinate with housekeeping and maintenance to ensure guest satisfaction.
Provide information about hotel amenities local attractions and services.
Handle guest complaints or concerns with professionalism and a solutionoriented approach.
Qualifications :
Qualifications:
High school diploma or equivalent; additional education is a plus.
Previous experience in a customer service or hospitality role is preferred.
Strong communication and interpersonal skills.
Ability to multitask and work in a fastpaced environment.
Basic computer skills including familiarity with reservation software.
Excellent problemsolving abilities and attention to detail.
A positive teamoriented attitude.
Additional Information :
Benefits:
Competitive salary ($31000 $36000 per year).
Opportunities for growth within the company.
Comprehensive training and development programs.
Employee discounts on services and amenities.
Paid time off and holiday benefits.
Health and wellness benefits.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
