Senior Business Operations Manager Customer Success
Senior Business Operations Manager Customer Success
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Job Description
We are looking for an experienced leader to head up our Operational Governance function within the Customer Success Operations team. This critical role ensures that our defined processes across Customer Success are consistently followed delivering operational excellence and reducing risk. Youll be responsible for driving governance oversight and process compliance across all customerfacing functions including Professional Services Support Customer Success Management and Education.
What Youll Do
- Lead the execution and governance of defined Customer Success processes.
- Establish frameworks and controls to ensure process consistency and quality.
- Monitor and report compliance performance and operational risk.
- Work crossfunctionally with Business Improvement Automation & Reporting and delivery teams to operationalise and optimise processes.
- Use data and analytics to drive visibility highlight risk and enforce accountability.
- Serve as a senior leader capable of stepping into broader responsibilities when required.
What Youll Bring
- 10 years experience in operations governance or compliance leadership ideally in a SaaS or Customer Success environment.
- Proven ability to establish and enforce governance frameworks at scale.
- Strong crossfunctional stakeholder management skills.
- Analytical mindset with a track record of using data to drive performance.
- Comfortable working at pace and holding teams accountable.
Qualifications :
- Proven experience in seniorlevel operations or governance roles within a SaaS Customer Success Professional Services or Customer Support environment.
- Strong capability in operational risk management compliance oversight and governance frameworks.
- Excellent analytical skills and familiarity with performance management systems and operational metrics.
- Demonstrable experience in Business Process Mapping or related qualifications.
- Exceptional communication and stakeholder management abilities including influencing senior leadership.
- Demonstrable leadership qualities with the ability to mentor and develop operational teams.
Additional Information :
Join Unit4 and youll be part of one of the most exciting journeys in the cloud software space today. Were a fastpaced and highgrowth peoplecentric cloud player offering a host of benefits & development opportunities for individuals serious about their career.
- A culture built on trust. Thats why we offer our people an uncapped time off policy and remote working opportunities. We focus on results not how many days you work or where that work takes place.
- Work learn & be inspired by some of the best talents in the software space.
- Whole host of great benefits & perks
- Talent program for high performers. Each year we provide a platform for highpotential talent to accelerate their careers!
- Committed to corporate social responsibility with our Act4Good initiative our global movement to do good and a way for everyone at Unit4 to come together and engage in actions that benefit society.
- Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our be genuine value.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
