Director, IT Infrastructure

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel inviting guests to savor the journey.

Were looking for an amazing Director IT Infrastructure to fill this role. Youll be responsible for the creation and continued evaluation of strategy that focuses on infrastructure architecture standards that support the brands commercial platforms shipboard digital and technology applications contact center technology and overall guest experience technologies. The Director will work with corporate stakeholders shipboard technical teams and external partners (e.g. ship builders) to evaluate and execute corporate sponsored solutions related to self and vendor hosted architectures (e.g. cloud virtual shipboard) as well as shipboard network satellite connectivity and security strategies. The role will lead through a team of highperforming managers in establishing the infrastructure implementation governance and timeline for the IT application and service/technical delivery teams to implement and support providing guidance related to associated cost architecture security and support models. The Director will work with HAGroup IT Services and Global IT teams (e.g. GISCS) to ensure that that all network and server administration and related security requirements are met; environments are developed (e.g. Application UAT) and that infrastructure upgrades are executed by the appropriate teams in a timely manner.

Heres a summary of what Holland America Line is looking for in itsDirector IT this you

Responsibilities

• Leads a team of Senior Architects and Infrastructure/Platform Engineers to evaluate current and future projects establishing internal prioritization to execute in alignment with brand priorities.
• Drives the architecture decisioning for the Brands Contact Center technology infrastructure server and cloud strategies related to onboard and digital technologies including oversight of the data center facilities and technology stacks. Heavily influences design and architecture decisioning for commercial and shipboard networks and Guest and Crew Internet.
• Demonstrates ability to create 35year roadmaps while exercising flexibility when priorities change.
• Takes a collaborative crossfunctional team approach when finalizing his or her infrastructure recommendations.
• Leads the process of providing subject matter guidance to other peers within the brands IT organization.
• Engages with stakeholders across corporate IT shipboard teams thirdparty vendors and executive leadership to align technology strategies with operational goals.
• Collaborates closely with internal infrastructure security and application teams as well as managed service providers to ensure project alignment and service excellence.
• Drives strategic planning and decisionmaking meetings representing brand priorities in multibrand and enterpriselevel discussions.
• Balances and reconciles competing needs across business units to ensure shared ownership of infrastructure and service outcomes.
• Ensures compliance with corporate security protocols including PCI and data protection regulations across both shore and fleet environments.
• Enforces secure architecture and infrastructure standards in collaboration with security and compliance teams.
• Guides infrastructurerelated security practices and oversees secure asset configurations.
• Ensures service and support teams maintain adherence to regulatory and policy standards.
• Manages training and operational processes to reduce risk exposure and proactively address evolving security threats and compliance requirements.
• Owns capital and operational budgets including oversight of multimilliondollar infrastructure and operations expenditures.
• Responsible for financial planning and stewardship of technology investments across shore and fleet environments.
• Evaluates vendor contracts and optimizes technology spend to align with strategic and fiscal goals set by executive leadership.
• Ensures cost control and ROI through lifecycle management cost/benefit analysis and technology standardization.
• Makes budgetary decisions informed by technical feasibility security considerations and longterm sustainability.
• Performs other duties as assigned

Requirements

• Minimum 5 years designing infrastructure and network solutions
• Minimum 3 years managing infrastructure security
• Knowledge of Contact Center technology and SDWAN preferred however not required
• Minimum 5 years technology leadership of 4 employees
• Minimum 5 years leading technology projects
• Minimum 15 years in a corporate technology environment
• Minimum 10 years combined infrastructure architecture network security and technical/service desk support
• Ability to travel 2550% with shipboard travel likely

This position follows the Companys schedule of three days in the office per week (Tuesday Wednesday Thursday) with flexibility to work remotely the remainder of the week.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range: $153100 to $206700. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates qualifications and experience uniquely.

Our CultureStronger Together

Our highest responsibility and top priority is compliance environmental protection and the health safety and wellbeing of our guests the people in the communities we touch and serve and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials Corporate Vision Statement and our Core Values at: America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact

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