Global Customer Experience Product Lead

About the Role 

NIQ is seeking a Director for the CB&I Product Team to drive the development and integration of our new Customer Experience solution. This role will help build on current NIQ CX capabilities by creating a standardized & globally scalable solution to drive revenue growth high margins & consistently strong delivery for our clients in this practice. 

You will lead the development & deployment of a new global NIQ solution leveraging the best of NIQ thought leadership & assets while bringing new ideas & capabilities to the practice which enable NIQ to differentiate from our competitors.  

Key Accountabilities Core Responsibilities 

Product Expertise & Support 

• Serve as a subject matter expert across NIQs CX offerings. Provide deep expertise in CX offerings supporting the global practice area leaders visible market presence and crosscluster best practices. 
• Provide guidance on how clients can leverage NIQs solutions to evaluate & optimize their customer experience. 
• Monitor industry trends and evolving measurement needs to guide the evolution of NIQ CX solutions. 

Product Strategy & Development 

• Collaborate with Commercial Customer Success & Product practice area leadership to define and execute a strategic roadmap for a cohesive CX product suite developing & launching new products features & enhancements. 
• Partner with Operations Tech/Engineering Marketing Science & Partnership teams to develop & enhance CX product & platform capabilities including integration of NIQ data technology & AI capabilities where appropriate. 
• Define success metrics that reflect the value of CX measurement for clients & what the best of NIQ can be. 
• Proactively identify new products and cuttingedge capabilities to drive sustainable growth 
• Assess & evaluate vendor partner platform capabilities 
• Gather and synthesize feedback from global and regional Commercial & Customer Success teams to inform backlog prioritization. 

Sales & Commercial Enablement 

• Collaborate closely with Global Commercial Strategy lead to ensure product strategies are aligned with business goals and client needs 
• Design globally scalable solutions to fit varying market needs and data availability. 
• Support Commercial business cases & successful gotomarket strategies by creating clear compelling messaging around the value & ROI of CX solutions. 
• Work with Product Marketing & Commercial teams to develop clientready materials and insights to position NIQ as a leader in this space. 

Competitive Intelligence & Market Positioning 

• Ensure NIQs solutions remain differentiated futureproof and competitive. 

Partnership & Ecosystem Development 

• Identify data and platform partnerships (internal & external) that can enhance the richness and actionability of NIQs CX solutions. 
• Work crossfunctionally with external and internal teams to integrate new data and improve solution delivery. 

CrossFunctional Collaboration & Operational Excellence 

• Coordinate with Customer Success Operations and Product Marketing teams to ensure consistent execution and communication of product value. 
• Work with Customer Success CX Champions & Regional leads to help train & support local teams on best practice execution & delivery. 
• Help streamline internal processes and solution delivery across the global CX practice. 

Key Accountabilities Core KPIs 

• Sustainable Revenue Growth: Measure CX solution success by its profitable contribution to overall revenue and the growth of the CX practice. 
• Client Satisfaction: Track client feedback solution adoption rates and overall satisfaction scores to ensure products are sticky and delivering value.  
• Market Competitiveness: Monitor how well CX solutions perform against competitors including tracking market share and competitive positioning.  
• Product Efficiency & Scalability: Support product operations to deliver consistent highquality execution & outputs at scale. 
• Backlog Management: Ensure that CX product development backlogs are wellmaintained aligned with priorities and 100% transparent to all stakeholders. 
• CrossFunctional Efficiency: Ensure effective collaboration and communication across internal teams (Commercial CS Marketing Tech Data Science) to deliver solutions on time and within budget.  

Qualifications :

You have 

• 10 years of experience in product management marketing or related field preferably in the market research industry. 
• Experience developing and launching global solutions ideally in a matrixed organization. 
• Good understanding of market research methodologies and techniques with a focus on Customer Experience. 
• Experience managing complex projects with multiple stakeholders. 
• Ability to influence and collaborate effectively with crossfunctional teams. 
• Recognised analytical skills and experience with data analysis tools. 
• Proven product management skills from ideation to successful commercialisation. 
• Attention to detail and ability to manage multiple priorities in a fastpaced environment. 
• Entrepreneurial mindset with handson approach. 
• Bachelors degree in business marketing or a related field preferred but not essential. 

Additional Information :

#LIHybrid

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  Work :

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